Customer Service Sales

Confidential User

Email: ********@***********.***

Address:

City: Little Rock

State: AR

Zip: 72202

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Uses superior computer skills and telephone etiquette. A self motivated individual who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a team oriented, game changing, performance driven leader with a proven knack for success

Educational Background:

High School Dipolma from Everest College (formerly Blair Junior College, Colorado Springs CO 1/2001 to 6/2003 (Para Legal)

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Uses superior computer skills and telephone etiquette.

A self motivated individual who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a team oriented, game changing, performance driven leader with a proven knack for success

Highlights

High customer service standards

Call center management experience

Conflict resolution proficiency

Devoted to data integrity

Proficient in customer account software

Proficient with Microsoft Office Suite

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Developed and implemented different techniques in project management while using leadership skills to improve over all team performance

Accomplishments

Managed call flow with up to 50 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 8 months in a row.

Improved team sales by 20 percentage by utilizing best practice techniques e.g. building and maintaining outstanding customer rapport, utilizing listening skills, and maintaining proper call flow.

Promoted to Call Center Manager in 1year.

Played an instrumental role in increasing customer satisfaction ratings index from 40 percentage to 90 percentage within 1 year

Improved customer retention in 1 year to 80 percentage from the previous three years. as Customer Service Manager.

Experience

December 2010 to September 2012

Tyson Foods INC Little Rock, Ar

Machine Operator/Team Lead

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Adjusted machine feed and speed if machine malfunctioned.Started machine operations by inserting control instructions into control units.

Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Maintained proper stock levels on a line.

Ensured the most cost-effective production methods were employed.

Inspected finished products for quality and adherence to customer specifications.

February 2008 to November 2010

Juanitas Mexican Cafe Little Rock, Ar

Kitchen Staff

Provided courteous and informative customer service in an open kitchen format

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

January 2005 to March 2008

Gc Services Little Rock, Ar

Customer Service Representative/Account Collections (Sprint cellular phone services)

Assisted customers with making changes to accounts

Achieved 88 percentage account payment resolution for 4 months in a row

Maintained customer satisfaction rating of 98 percentage on inbound calls

February 2003 to March 2005

Future Call LLC Colorado Springs, CO

Call Center Sales Supervisor

Successfully managed the activities of 20-30 team members in multiple locations.

Reduced amount of employee overtime by 15 percentage by effectively delegating tasks.

Provided detailed monthly departmental reports and updates to senior management.

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

February 2001 to October 2003

MCI WorldCom Colorado Springs, Co

Consumer Inbound/Outbound sales representative

Fielded an average of 300 customer service calls per day.

Confirmed that appropriate changes were made to resolve customers' problems.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Navigated company software to assist customers with various account concerns and request

Informed customers about sales and promotions in a friendly and engaging manner.

Education

Everest College (formerly Blair Junior College Colorado Springs, Co

High School Diploma Para Legal

Coursework in English, Communications and Writing

Legal Secretary training program

Emphasis in Law

Taxation coursework

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