Customer Service Manager
Resume:
Nahreen Dikho
Brampton, ON L6S 1N6 ************@*****.***
Personal Profile
Hard worker experienced in customer service, handling inquiries and complaintsAble to work in fast pace environmentWorks well independently and as part of a teamStrong computer skills with a variety of applications including microcontroller programming (MPLab, Keil, Xilinx programmers), circuit simulation (MATLAB, Electronics Workbench), MS Office, MS Excel, MS Word, MS PowerPoint, MS Project, MS OutlookExperience with a great range of electronics equipment, including digital and analog oscilloscopes, digital and analog multi-meters, function generators, cable testers, IC programmers
Education
Bachelor of Technology, Electronics Engineering Technology
Electronics Engineering Technology Diploma May 2007-December 2009
RCC Institute of Technology
Concord, ON
Achievements: President’s List, Semesters 1- 5, 7
Honors List, Semesters 1- 7
Student Ambassador
Secretary of President’s Council
Student Representative on Board of Governors
Lab Experience: Over 800 lab hours ranging in AC/DC Circuit Analysis, Electronic Circuit Analysis, Digital Circuits/Systems, C++, Microcontroller Programming, Telecommunications Engineering, Signal Processing, Control Systems
Senior Technical Project: Staying Alive. Currently our emergency services are limited to a call to 911 and depending on our situation that may not be possible. So to alleviate this problem we created a heart rate monitor using a peizo-electric sensor. Once the heart rate goes above set standards a microcontroller will trigger GPS and GSM modules which will notify loved ones, friends and the emergency authorities. This help signal will: dial 911, send SMS, send emails and send your GPS coordinates. The project won the Bronze Medal Award at RCC’s Technology Showcase.
Ontario Secondary School Diploma Sept. 2000 – June 2004
Monsignor Percy Johnson Catholic HS
Etobicoke, ON
Achievements: Ontario Scholar
Honors List, grade 9-12
Peer Facilitator
Employment Experience
Technical Support Representative Apr. 2010- present
Digital Security Controls, Tyco Security Products
North York, ONRespond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action.Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction.Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager.Report all suspected product issues immediately to a senior support staff or manager. Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance.
Keyholder Mar. 2007- Mar.2010
Dollar Giant Part Time
Etobicoke, ONOrganize and stock store productsCash customer’s items outOpen/close the store and count/balance the tills
Tutor/Teacher Assistant May. 2008- Dec. 2009
RCC Institute of Technology
Concord, ONGrade assignments and provide feed back to professors Tutor individual students or small groupsHandle confidential information and answer student questions
Library Assistant May. 2008- Oct. 2009
RCC Institute of Technology
Concord, ON
Ride Operator May 2006 – Nov. 2006
Wonderland
Woodbridge, ONOperated three rides: The Bat, Shockwave, The Rage
Cashier June. 2005 – Aug. 2005
Tim Horton’s
Vaughan, ONWorked in fast paced environmentPrepared various drinks and sandwiches for customersTook orders in counter and drive through
References & Transcripts
Available Upon Request
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