Customer Service Quality Assurance

Rachel New

Email: ********@********.***

Address:

City: Houston

State: TX

Zip: 77070

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly knowledgeable and efficient restaurant professional with over 10 years of FOH leadership, customer service and administrative experience. Great team player with exceptional attention to detail and interpersonal skills. Passionate about creating and maintaining effective lines of communication.

Educational Background:

High School Dipolma from LoneStar College, Houston TX 1/2001 to 12/2012 (General Business/Hospitality)

High School Dipolma from Klein Oak High School, Houston TX 1/2001 to 12/2012

Job History / Details:

Summary

Highly knowledgeable and efficient restaurant professional with over 10 years of FOH leadership, customer service and administrative experience. Great team player with exceptional attention to detail and interpersonal skills. Passionate about creating and maintaining effective lines of communication.

Highlights

Organization

Outgoing

Customer Service

Computer Proficiency

Cash Handling

High volume/stress working environment

Leadership

Time Management

Detail Oriented

POS system operation

Friendly

Communication

Food Safety

Prioritizing

Professional

Training and Development

Consistent

Accomplishments

Chosen to be a part of the restaurant training team after 3 months of employment

Key team member, manager support role over 8 years

Corporate Trainer, representing company domestic and overseas. Opened over 40 restaurants in this capacity

Quickly moved from FOH corporate trainer to corporate trainer Service Leader

Worked every FOH position with great experience

Worked BOH to a limited extent

Facilitated new employee orientation for over 10 restaurants

Trained new management

Experience

September 2002 to Current

Chili's Bar and Grill Houston, Texas

Server/Bartender

Created a great experience for the customer from menu knowledge and suggestions to creating a fun and inviting atmosphere. Excellent with handling guest complaints and issues, my top priority is to keep the guest happy and ready to revisit. Trained and versed in bar knowledge and responsible alcohol service. Excellent team player, working in an atmosphere where working together is paramount. Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer. Correctly calculated charges, issued bills and collected payments.

March 2004 to Current

Chili's Bar and Grill Tomball, Texas

Key Team Member/Management Support

In this role I worked as a shift manager. My responsibilities include schedule maintenance, total restaurant awareness and travel path execution, handling guest complaints and issues. Labor and time management is a crucial part of this role. Communicating with team members to ensure guest satisfaction and give direction. Handled server checkouts, petty cash, and tipshare. Professional and upbeat attitude throughout shift, particularly in high volume and high stress situations.

August 2002 to Current

Chili's Bar and Grill Tomball, Texas

Togo Specialist/Quality Assurance

Began in service industry as a Togo Specialist. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Extensive menu knowledge. Politely answered phones promptly and recorded and confirmed reservations.Responsible for quality assurance, order accuracy, quick and efficient service, and sales in menu suggestions and options.Cash drawer reconciliation and closing duties. Responsible for safely handling food, expediting of food, constant communication with kitchen, management and floor staff.

September 2005 to August 2010

Chili's Bar and Grill Tomball, Texas

Corporate Trainer

After supporting my local restaurant in Houston as an in store trainer, I was promoted to the position of corporate trainer, opening over 40 restaurants domestic and internationally.This role required constant travel and schedule organization. I worked in all FOH capacities in this role, including quick promotion to Service Leader. Responsible for the training and development of up to 80 FOH team members. This included facilitating classrooms, hands on training, follow-up training, and the development of new in-store trainers. As a service leader I was a liaison between a team of 20 corporate trainers, franchisees, management, area directors and corporate level executives, including being the lead in organization and execution of meetings amongst all of the above. Along with the training aspect, my administrative responsibilities in this role are extensive. I was responsible for the coordination of trainer travel scheduling, schedule making, labor management, and the facilitation of training classrooms. I was also in charge of helping to create and develop training materials, particularly in foreign/overseas markets, much of which is dependent upon computer skills. Because of this role, I am excellent at being adaptable to different and unpredictable situations. I am very comfortable communicating with every level of expertise, from bussers to executives.

Education

2015 LoneStar College Houston, Texas

Associate of Arts General Business/Hospitality

I am currently working towards my Bachelor's degree in Business with a focus on Hospitality and International Business. After attaining my Bachelor's degree I plan on working towards my Master's in Business Administration.

2004 Klein Oak High School Spring, Texas

GED

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