Insurance Manager
Resume:
Elliott Roberts
Email: *********@********.***
Address: **** **** ******
City: Greeley
State: CO
Zip: 80634
Country: USA
Phone: 970-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Elliott Roberts
1900 68th Ave #1204
Greeley Colorado
United States 80634
tel: 970-***-**** email: *********@********.***
Profile I am a native of Colorado with two sons ages 7 & 12. In my spare time I keep busy
with my childrens school and sporting activities. I have a passion for auto collision
and repair technology and have restored several award winning classic cars as well as
antique pedal cars in my free time. I am an active member of the Greeley Weslyan
Church.
Experience Estimatics March 1992 - November 2012
State Farm Insurance Companies (Greeley, Colorado)
PROPERTY CLAIM TRAINER (1996- 2012) - I trained auto claim personnel
to write complete and accurate automotive, recreational vehicle & motorcycle
damage estimates utilizing Audatexs ADXE estimatics data base. - Monitored
& maintained a high level of estimatic proficiencies through virtual and manual
vehicle inspections. - Completed monthly training reports on training needs
and accomplishments on estimatic staff employees. - Coordinator for the first
response team for local zone catastrophes which included site location, staffing,
equipment needs and scheduling. - Select Service (Direct Repair Program)
liaison - reviewing shop proficiencies, Select Service inspectors evaluations,
training, addressing repair concerns, vehicle auto inspections. - I trained property
claims personnel on the Select Service repair program, repair concerns, repair
expectations, efficiencies, quality and competitiveness of the Select Service
repair program. - Trained estimatic staff on total loss evaluations as well as
evaluations on vehicle inspection reports on total loss vehicles. - I am proficient
on CCC 1 industry management reports and Audatexs claims view website. - I
am also proficient on Microsoft Office, Excel, Word and Photo capture software.
REINSPECTOR/TRAINER (1994-1996) - Customer facing - Post estimate
reviews and audits reported directly to the Estimatics Superintendent. - Address
general repair complaints directly with the customer and work with property
claim personnel to resolve. - Completed bi-monthly reports on inspection and
audit details.
AUTO ESTIMATOR (1992 - 1994) - Complete drive-in and field damage appraisals
which includes evaluating damages, documenting damage with photos and on
occasion, issuing payment directly to the customer. - Complete total loss
evaluations. - Work directly with customers regarding damages to their vehicle.
Wholesale Food Sales/Broker November 1988 - November 1992
Shamrock/Sharoff Food Company (Denver Colorado)
Serviced 40+ food service accounts in Northern Colorado. Demonstrated food
product knowledge, food cost, product versatilities and food service industry
awareness.
Sharoff Foods was purchased by Shamrock Foods company in March of 1990.
My employment was obtained by Shamrock Foods Company.
Store Manager November 1986 - November 1988
Brogans Restaurants, Village Inn Restaurants (Loveland Colorado)
Duties included hiring, training, scheduling, food cost control, payroll, accounts
receivable, inventory & creative sales promotion.
Education Wyoming State General Lines Adjusters License March 2002 - September 2013
Combination of insurance education classes taken while employed at State Farm
Insurance Company or online classes that were taken to obtain bi-yearly continuing
insurance education credit.
License is up for renewal in September 2013
Bachelor of Music Education August 1982 - December 1985
University of Northern Colorado
Completed 3 1/2 years of my degree. Financially unable to complete at that
time.
High School Diploma August 1979 - May 1982
University High School
Skills Welding Certification - Aims Community College - Sept 05 - March 06 -
Tig/Mig/Stick
I-Car Gold Certified - Warren Technology & Wyoming Technology Schools -
July 1996 - Completed courses in collision repair technology.
PPG automotive refinishing school, Denver, CO - 2002.
Sikkens Automotive Refinish School, Orange County, CA - 2002
Dupont Automotive Refinishing School, Salt Lake City, UT - 2002
Automotive Structural Repair School, Hein Werner Training Center, Northglenn,
CO - 2002
References Tim Grauberger - Collision Repair Technology Instructor - Morgan Community College
Jack Koke - Auto Claim Representative - State Farm Insurance Company
Kyle Bentz - Instructor - Warren Tech/PPG Industries
Jack Redmon - Estimatics Supervisor (Retired) - State Farm Insurance Company
Joe Trujillo - Systems - State Farm Insurance Company
Shelly Rager - Auto Claim Team Manager - State Farm Insurance Company
Other ACCOMPLISHMENTS:
President of the Morgan Community College Collision Advisory Board for
collision repair technology for the past 15 years.
Nominated Pride of the Zone for State Farm Great Western Zone three times. -
2006 Partnership Nominee - Associates who demonstrate excellence in managing
complex relationships between agents, employees, departments and field offices
with a spirit of inclusivness, benefiting our company and our customers. - 2007
Good Neighbor Nominee - Associates who fulfill our good neighbor promise and
live the values of About State Farm - helping people manage risks of everyday
life, recover from the unexpected and realize ther dreams - by consistently
being the first to volunteer their time to make a difference in their communities,
building relationships with key people and organizations and/or keeping actively
involved in legislative issues that impact our company. - 2008 Good Neighbor
Nominee/Winner
2008 Volunteer of the year - Great Western Zone
State Coordinator for the Wyoming Skills USA contest for collision repair
technology.
I am very well known and respected within the insurance and collision repair
industry. I have always taken a great amount of pride in being a quality
employee with a strong work ethic, providing a can do attitude and encouraging
teamwork. While always working on self improvement, I am a critical thinking
person that is resourceful, respectful and customer responsive with great communication
skills and consider myself a well organized person. I look forward to the
opportunity to work for your company.
Contact this candidate