Customer Service Data Entry
Resume:
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Darjae
BarberProfessional
Darjae Barber
Aurora, Co 80010
Cell: 720-***-****
Email: ********@***.***
Objective:
To find a job that would utilize a broad range of my decision-making and business skills and would offer the potential for advancement in a large company.
Synopsis of Achievements:
First person to score 90% on all calls
Team lead of Certification
Part of QA team and Focus Group
Right out of training got promoted to another position
Recognition for outstanding calls in training
Employment:
Sprint/Nextel Communication
Jan 2008-Dec 2009 Off- Phone Specialist
Handling Corp accounts
Checking discounts, and special requirements
Crediting accounts, processing orders
Changing price plans and adding attachable
Making corrections to customer information
Crossed trained in other departments
PRC ( Verizon Wireless)
Sept 2006- June-2007
Data Technical Support
Handling incoming/outgoing calls
Trouble shooting different devices
Floor support
Training others in phones
Came up with a procedures for others
Support for supervisor
Wal-Mart
June 2006- Sept 2006
Electronics Department
Handling different Electronics
Customer Service Desk
Cashier
Support for different apartments
McDonalds
June 2006-Sept 2006 Cashier
Trainer
Cashier
Runner( getting drinks and food)
Convergys
July 2005-June 2006 Customer Service Rep
Handling incoming/outgoing calls
Making changes to Medicare plans
Explanation of coverage
Data entry
QA team
Certification team
Hunt Electric
Aug 2004- July 2005 Data Entry Specialist
Data Entry
Processing orders
Printing maps
Taking messages
Sending services calls
Billing
Porter Hospital
July 2001- Aug. 2004 Dietary Clerk
Handling incoming/outgoing calls
Handling patients orders
Calorie counts
Tray delivery
Coping, printing, getting menus set for the morning shift.
Education:
Manual High School Diploma 2003 Denver, Co
College America BA Healthcare Administration July 2007- Jan. 2008
Skills/Qualifications:
Detailed Oriented
Reliable
Determined
Responsible
Fast Learner
Computer Skills:
Excel, Microsoft office, multiple screens.
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