Customer Service Representative

Erika Guthrie

Email: ********@************.***

Address:

City: Alexandria

State: VA

Zip: 22309

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Detail-oriented student with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from ECPI College of Technology, Alexandria VA 1/2001 to 12/2012 (Network Security)

Job History / Details:

Career Overview

Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Detail-oriented student with strong technical skills and the ability to learn concepts quickly.

Qualifications

Vast technical knowledge

Windows XP/Vista

Microsoft Office expert

Patient and diligent

Microsoft Office, Excel, PowerPoint proficiency

Attention to detail

Energetic and organized

Collaborative team member

Strong verbal communication

Quick learner

Computer proficient

Outstanding interpersonal skills

Active listening skills

Accomplishments

Received perfect attendance award

Work Experience

August 2009 to December 2009

Starbucks Alexandria, VA

Barista

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Organized the store by returning all merchandise to its proper place.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

May 2009 to December 2009

Tuesday Morning Alexandria, VA

Sales Associate

Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Worked as a team member performing cashier duties, product assistance and cleaning.

Guaranteed positive customer experiences and resolved all customer complaints.

Expressed appreciation and invited customers to return to the store.

Education and Training

2013 ECPI College of Technology Alexandria, VA

Bachelor of Science Network Security

Perfect Attendance Academic Achievement Award

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