Customer Service Marketing

Denise Yi

Phone: 647-***-**** Email: ***********@*****.***

PROFESSIONAL PROFILEFour year administrator and data analyst experience, including customer service, information management and analysis reportingFour year property management experience as superintendent, including leasing, inspection and organizationOne year call centre experience in telecommunication industryExcellent interpersonal communication skills. Listening, understanding and responding with strong problem solving abilityEnrollment in CSC currently, expected to complete in Nov., 2012Computer literate with Advanced MS office: Word, Excel and AccessEfficient team player and working well independently Detail oriented with high level accuracy. Strong adaptable skills and quick learnerDiploma in Computerized Accounting and Bachelor in Information Science

WORKING EXPERIENCE

Student Administrator and Data Analyst,

Metro College of Technology, Toronto Jun. 2008-presentBeing the point of contact for all students, staffs and teachers enquiries. Handling high volume of processing dailyIdentifying and recommending the business opportunities to retain and growAssisting accounts receivable, collecting tuition payment and teaching time tables for payroll. Filing and managing documents Maintaining and updating students’ data system. Validating, reconciliation and standardization from registration, course update to certificate issuingManipulating, profiling and consolidating data sets to track the teaching process, providing reports for program status, marketing and inventory analysisPreparing monthly teaching assignments on the basis of course schedule

Superintendent, Azuria Group Inc., Toronto Oct.2001-May 2005Conducted apartment showings, processed applications. Conducted move in and move out inspections and collected rental paymentContacted with residents for lease renewals with the aim to residents retentionAccepted service requires, organized maintenance schedule with contractors

Marketing Planning and Business Analyst Jan. 1995-Apr. 2001

Sichuan Priv. Branch, China Unicom Telecommunication Ltd.,

Member of team which successfully increased sales by 40% year-on-year for 6 years, in a leading national telecom operator which is listed on the New York Stock exchange.

Responsibilities:Provided product management analytic intelligence and insights to collaborate with marketing managers for marketing designs and plans Analyzed marketing campaigns, provided information needed to support business decisions, identified tactics for optimizing marketing strategies, efficiency and effectiveness at churn reduction, cross sale possibilities and revenue stimulationSegmented marketing teams’ performance, assessed ongoing initiatives to ensure strategy activities were executed accurately and on scheduleAnalyzed budget/ sale/ cost data for distributors and branches across the province, assisted to improve ROI

EDUCATION Certification, Bridge Program in Women’s college, York University, Toronto Diploma, Computerized Accounting and Office Administration,

Metro College of Technology, Toronto B.Sc., Information Science, Wuhan University, China

REFERENCE IS AVAILABLE AS REQUIREMENTS

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