Quality Assurance Customer Service

ALFRED BAGEYA 416-***-**** ************@******.***

Objective: Looking for a position of Quality Assurance Analyst Manual and automated testing.

SUMMARY OF QUALIFICATIONSAn experienced Software Quality Assurance Professional with several years of experience in IT Quality Assurance, testing web based and desktop applications with passion for technology and computers.In-depth experience testing a variety of hardware and software applications developed in various development environments including to .NET C#, Java.J2EEE/XML, HTML, C++, C .Knowledgeable in life cycle testing methodologies, test strategies and Software Development Life Cycle (SDLC), methodologies plus functional/system testing.Diploma Micro Computer Programming and Systems Analysis with knowledge of structured test methods and processes.Experienced in testing web application in IE, Fire Fox, Chrome, Safari and multiple OS environments with attention to detail, accuracy and functionality.Ability to create test scripts using an automated testing framework using QTP and HP LoadRunnerExperience with test management tools including HP Quality Center and Microsoft Test Manager.Highly experienced with PC’s, networked devices and web technology (html)Strong knowledge of Relational Database and hands on experience with Oracle SQL.Experience in developing software test plans/test cases for test functional, system and performing software UAT testing.Good knowledge of testing Web based systems testing experience with advanced computer skills in basic applications including MS Project, Excel, Word, AccessDiploma in Micro Computer Programming and Analysis plus a diploma in Software test EngineeringA team player with good analytical, problem-solving skills, and strong interpersonal and reporting skills plus written and verbal communication skills.

TECHNICAL SKILLS

Software Test Methodologies: Black Box, regression and testing web applications SOAPUI.

Test Automation Tools: HP LoadRunner, Quick Test Pro, VBScript

(QTP), and HP Quality Center (QC) Rational Rose (RUP) Modeling Tools, Microsoft Test Manager, Microsoft Team Foundation Server (TFS).

Databases/Applications: Oracle 10g, SQL and PL/SQL, Jira bug tracker

SharePoint 2007, Client/Server applications.

Internet Technologies: Java, J2EE, Tomcat, IIS, Internet Explorer, TCP/IP, CCNA.

OS System/Hardware: Windows XP, Server 2003, Windows 7, Vista, Unix/Linux

Compatia A+

PROFESSIONAL EXPERIENCE

Quality Assurance Consultant Bell Internet Delivery Services Nov. 2011 – Sept. 2012

Bell Canada Toronto – Contractor.

As part of the Bell’s Internet Delivery Services e-Care Quality assurance team, I participated in analyzing use cases and the development of test cases to test Bell’s self-service customer service portal web site Bell.ca.Performed System Integration Testing on web site applications.Performed User Acceptance and Regression Testing on Bell, Virgin and Solo mobility web based customer service portals.Worked with developers and Business Analysts to verify product requirements.Created test data using Bell’s Customer Management Software application in form of user accounts to simulate customer accounts to validate customer activity that including, modifying adding or removing services to their account or creating a new product solutions.Entered defects into Microsoft Team Foundation Server defect tracking systemWorked with the operational teams to validate and deploy the production web site.Created manual test cases for Development Integration Testing System Testing and User Acceptance Testing.Maintained testing documentation with test case descriptions, expected and actual specifications and results in Microsoft Visual Studio Test Manager and executed manual test cases in with Microsoft Test Manager.As a team were always able to meet tight deadlines with good quality work.

Software Quality Assurance Consultant IP Call Center Application Apr. 2011 – Oct. 2011

Royal Bank of Canada TorontoTested IP based telecommunication real time virtual call center application.Participated in WebEx meetings for test planning and designing test cases.Created manual Interactive Voice Response (IVR) test cases for a virtual call center.Executed manual test cases in a virtual and networked Windows Environment.

Automated Tester/Quality Analyst (Co-op placement) May, 2011 - Sept, 2011

Micro Object Solutions, TorontoDeveloped manual and automated some Functional and Performance-related test cases using QTP and LoadRunner. Performed system software testing using both manual and automated test scripts using QTP and LoadRunner.Used VBScript descriptive language to enhance the record and playback QTP Automated Test scripts and QTP library functions.

Project Coordinator Feb. 2008 – Dec. 2009

Makinawa Investments and Trading, ScarboroughCreated manual routing maps for computerization.Installed network switches/routers to upgrade the network

Software Quality Analyst Nov. 2004 – Oct. 2007

Dyadem International, Richmond HillWorked multiple projects with changing priorities and was able to deliver them on different and concurrent deadlines.Tested commercial Quality Systems Software used in Oil/Gas Hazard Analysis studies for mitigating environmental and operational risks. Executed test cases, validate functionality, wrote reports for any bugs found with steps to replicate then and any related analysis, documented variances and discrepancies, and communicated overall results and progress to the project team, QA Manager and all stake holders.Tested three different applications in parallel (applications developed in Java/XML and .NET Web based applications plus regular Windows Desktop applications implemented with C in three development projects.Tested and released versions 1.0 and 2.0 of a Web based Enterprise Life Cycle Quality Management Software system used by various manufacturers to manage start to end Product Quality Life Cycle Management. Performed integration testing with Microsoft Share Point 2007 using remote Microsoft SharePoint Servers located in the US as a test environment.Installed software and hardware, configured operating system software for different targeted operational environment and performed compatibility testing.Worked closely with technical support to provide application support for internal and external customers, plus resolving client service and support issues.

Achievements at Dyadem now IHSManaged, tested and delivered multiple web and windows software projects on time.Developed and implement software and information system testing policies and procedures that improved product quality making it easy to sell.Using Microsoft Excel developed a test progress tracking dash board that significantly improved test efficiency, test status and test progress reporting.Authored a guideline for Verifying and Validating Commercial off-the-shelf (COTS) software for Quality Systems of Medical Device Manufacturers that helped account managers boost sales.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma, Software Systems Test Engineer Toronto College of Technology 2010

Boot Camp – Validating Computers Systems QA Edge 2005

Validating Computer Systems in a regulatory environment University of Toronto 2005

Certificate, Software Test Quality Assurance Seneca College 2004

Certificate, Microcomputer Programming/Systems Analysis York University 1996

Diploma, Electronics Engineering Technology Sheridan College Brampton 1987

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