Customer Service Engineer

Michael Chang (US citizen) Phone: 717-***-**** * Cedarhurst Circle Email: *********@*****.*** Lancaster, PA 17603

Career Objective: To obtain a UNIX administration/systems engineer/IT position where my strong technical skills, self motivation and excellent work ethics can be contributed. I am willing to relocate.

Qualifications for Sr. Unix Systems Administrator/Operation Support: Strong Unix administrator with 15 years of experience in Sun/Solaris Systems Administration, 7 years of experience in the project management/HP Systems Administration, and 5 years in Linux & AIX Systems Administration.

Good communication skills, excellent in formulating innovative solutions, troubleshooting and site operation with focus on delivery reliable, cost effective services and solutions. I am very easy to get along with.

Experience with installation operating systems/patches/software/hardware, printers, setup user accounts, performance tuning, mirroring disks, setup file systems, automate/customize applications/scripts to increase production, setup disaster recovery procedure, disk storage management, network troubleshooting, design and implement system security administration.

Hardware/System: SUN Ultra/Sunfire/Enterprise Servers/MClass, Linux, IBM(AIX), HP9000, VAX 11/750, PC, Network Appliance, EMC, D1000, etc.

Software/Languages: VMWARE, Perl, UNIX Shell, Solstice Disk Suite (ODS), RAIDCTL, Veritas, C, Oracle (SQL, PL/SQL, DBMS, DDL, DML, DCL, ReporWriter, Code Generator, Embedded SQL, SQL*Plus),CAT (4GL), SyMon, COBOL,Pascal, HTML, Assembly, Basic, Visual Basic, Power Builder, REXX, Data ONTAP 5.2,Apache, PHP, Remedy, Samba, CVS, Webmin, NetIQ, NetVault, HMC, Harvest, Harrefresh, Admintool, lpadmin,xpadmin, CUPS (system-config-printer), HPPI, Jumpstart, Kickstart, FTP connect, IPMP, DNS, LSOF, SolarWinds, Net SNMP, BigIP, NTP, SAR, Sun Cluster, TripWire, Avamar

Network Protocols/Services: TCP/IP, UDP, HTTP/HTTPS, SSL, SMTP, FTP, IMAP, POP3, NIS, NFS, DNS, DHCP, LAN/WAN, TCP Wrapers, SSH, VPN.

Education: B.S., Computer Science, Millersville University, PA.

Experience:

Sr. Systems Engineer(Solaris, Linux, AIX)– Thermo Fisher Scientific 5/2007 – present Created best practice of system administration standard procedures to minimize service disruptions, drive profit improvement thru operating more efficiently. Responsible for architecture, configuration/installation of hardware/software/ operating systems, printers, management of user accounts, writing UNIX shell scripts, patching servers and solving daily operation issues. Provide mentor knowledge and input to team. Ensure our servers are SOX compliance. Perform a leading role in evaluating, identifying, and automating the manual labor process of the repeating problems thru UNIX shell scripting.

Wrote scripts to detect hardware/software failure and automatically clean up file systems: Reduced 95% of service calls and system downtime. Set up root mail redirects, which allows us to be proactive instead of reactive on potential errors, reducing 99% of unexpected failure. Developed a script to automate a manual process (tape reclaim) that saved half of a professional salary and increase backup reliability/productivity. Received yearly bonus awards for significant contributions.

Environment: Sun Solaris 8,9,10. VMWARE, Linux, AIX servers 650. Oracle,HTTP Web Server, Perl, Shell, NIS, NFS, DNS, LDAP, EMC, NetApp, BigIP, FTP connect.

Sr. Unix Administrator(Solaris, Linux, AIX)– Adelphia/Time Warner 2004 – 4/2007 Play a critical role in daily operation in the UNIX environments. Installed, configured, maintained operating systems, hardware and software (Apache, Java, Webmin, Samba, CVS, NetVault, NetIQ, SUDO, SSH, TCP wrapper,log rotate). Monitored, analyzed and resolved problems associated with server hardware and application software. Mirrored disks using Solstice DiskSuite. Setup schedule tasks, user accounts, file system management, back up and recovery. Setup LDAP clients to communicate with LDAP server. Troubleshooting network interfaces connectivity. Modified DNS file (/etc/dhcpd.conf) to allow DHCP access on systems. Support operations on SAN equipments: SAN mount, NFS and SAMBA mounts (NetApp FAS960, PC & UNIX servers).

Improved daily operation: Reduce daily trouble tickets by 80%. Reduced hardware purchase price by 50% through locating an alternative vendor. Implemented innovative solutions and helped users on daily scripts to increase productivity.

Sr. Unix Systems Administrator (Sun/Solaris) - MBNA/Omicron 2002 to 2004. Installed hardware/software, licenses & patches. Optimized system operations & resource utilization. Performed system capacity analysis & planning. Assisted users on system architecture configurations and documentations. Mirrorred disks. Performed disaster backup and recovery, system tuning (kernel parameters, memory, network interface, NFS), and troubleshooting. Ensured quality and efficiencies of 150 SUN servers. Trained new staff and approved technical implementation plans.

Improved systems security and performance by 200%. Received Commendations from customers for excellent performance/great work ethics, dependability & strong customer service. Significantly improved systems reliability through system configurations.

Sr. Unix Systems Administrator (Sun/Solaris) - Consultant, IBM/Agere Systems/ARC 1998 - 2001 Set up and managed user accounts. Installed hardware/software. Monitored systems and resolved problems. Configured, installed, upgraded, and jump-started systems. Tuned workstations and servers.

Trained new administrators, setting up training classes. Provided technical support for capacity planning/architecture. Backed up and recovered data systems. Managed file systems. Focal point for capacity planning and architecture. Relocated servers. Wrote UNIX scripts to enhance systems security. Improved production by more than 200% through system tuning. Saved thousand dollars by configuring disk space. Significantly reduced expenses and enhanced system reliability by writing programs to detect and automatically correct system problems.

Unix Administrator/Technical Consultant (Sun/Solaris, Oracle), Mack Trucks/Teltech 1996 - 1998 Ensured the operation of 34 servers. Backed up and restored data and upgraded operating systems software packages. Set up printers with Emulex software. Performed capacity planning/operational procedures. Managed user accounts, adding, deleting, modifying, and maintaining access. Partitioned disks, installed memory, and resized systems. Wrote programs as needed. Increased productivity 50% by replacing manual look-up procedures by writing a software program for shop users in building trucks. Implemented a proactive approach to I/O board and cable repair by

writing a program to detect problems and automatically alert a system administrator. Reduced downtime 50% by writing a program to automatically fix software problems. Created a script to automatically create user mail accounts, replacing manual efforts.

Systems Manager (HP environment), Robbins-Gioia 1989 – 1996 Directed projects, with responsibility for site operations. Served as contact person for all technical issues. Maintained change control. Developed site planning procedures for team. Developed software and system for clients of this project management company. Administered an HP server. Wrote debugging programs. Trained users. Reduced project delivery time 25% to 60% and enhanced diagnostic ability by means of a critical-path network. Reduced costs and improved inventory control, developing programs for inventory, financial applications, and configuration management for clients including EDS, AT&T, Data General, Department of Defense, and corporate headquarters. Generated new business for the company.

COBOL Programmer, Computer Services Summer 1988 - 1989 Developed financial database applications in COBOL. Modified legacy programs, developed charts, and created test data.

CERTIFICATIONS: * BigIP administration. 2008 * NetWorker administration. 2008 * Solaris 10 Features for experienced Solaris System Administrators. 2007 * IBM AIX administration, 2006 * Remedy administration, BMC corp 2004. * Networking Fundamentals, Global Knowledge Inc. 1999 * Solaris 2.x Network Administration, Sun MicroSystems Inc. 1998 * UNIX Server Administration, Learning Tree International Inc. 1998 * Visual Basic, TelTech International Inc. 1996 * UNIX System Administration, Hewlett-Packard, Inc. 1994 * UNIX System Programmer Productivity Tool, Hewlett-Packard, Inc. 1994 * UNIX System Administration, Robbins-Gioia, Inc., 1992 * Advanced 4th General Language, Robbins-Gioia, Inc., 1992 * Configuration Management, Robbins-Gioia, Inc. 1992 * Contractor Performance Measurement, Defense System Mgt College, 1991 * A Systems Approach to Life Cycle Management, Robbins-Gioia, Inc.

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