Customer Service Representative

Christopher Tan

** **** ****** ****.

Toronto, ON L6C 0K1

Phone: 647-***-**** Email: ***************@*******.***

QualificationsAbility to prioritize with strong time management skillsWorks well under pressure and time constraintsFlexible and adaptable to changing fast paced business environments Proficient in the applications of Microsoft Word, Excel, Outlook and KeysysEffective organizational skills and ability to multi task

Education

2010 Graduate – York University - Bachelor of Arts

Work Experience

May 2011 - Present TD Auto Finance Toronto, ON

Customer Service OfficerPresented quality service through the provision of information to clients that have existing auto, recreational and home improvement loansExamined accounts and presented prompt service to clients with account related problems and determined appropriate actions to rectify the issueHad three phone calls evaluated every month and was required to meet compliance and quality requirements. Quality requirements involved maintaining a minimum of eighty contacts per day with an average handle time of approximately three minutes per call Monthly meetings were held to ensure monthly targets and customer service quality requirements were met. Meetings also included information and changes on existing and newly developed policies and products. Demonstrated professional phone etiquette through exceptional communication skills

January 2011 – March 2011 CI Investments Toronto, ON

Client Service RepresentativeEnsured a high quality of customer service to financial advisors, sales representatives and unit holders in relation to their mutual fund inquiries within CanadaInvestigated account-related problems and determined appropriate actions to correct such problemsResponded to written requests as well as verbal inquiries for product and administrative informationInteracted with clients to inform them of various financial procedures available within their financial accounts ( RRSP, SPRSP, LIRA, LIF, RIF, TFSA)Situated in a professional call centre environment; receiving approximately eighty calls a day Successfully completed the client services training program for mutual funds

August 2010 – December 2010 Global International Scarborough, ON

Customer Service Representative Convincing debtors to pay their debts within a timely manner through successful negotiation tactics and knowledge of the American legal systemWorking in a call centre environment; conducting several outbound calls as well as receiving inbound calls (approximating about 200 calls per day)Had a personal monthly quota which included a specified amount of debt collected and the amount of new clients obtained.Proactively followed up with potential leads and debtors to ensure their accounts were closed Weekly meetings were held to implement new strategies and techniques to better develop productivity and efficiency in closing accounts. Working in a team environment through the provision of assistance towards other members of the department when needed.

August 2006 – September 2006 Venture Computers Scarborough, ON

Customer Service Representative Provided quality customer service to clients through face to face interaction, phone channels and emails.Applied effective selling techniques through the methods of cross-selling and promoting productsSearched for products from different distributors to increase profit marginIdentified opportunities with existing clients and new clients through the promotions of new products by analyzing their needs from previous purchasesResponded to clients with their predicaments and inquiries in a prompt manner and recommended changes to suit the client’s needsPerformed administrative tasks such as data entry on Adobe, Microsoft Excel and Word

Volunteer ExperienceMarkham Minor Hockey Association – Assistant Coach

Ensured that practices were performed effectively through careful inspection of movements

Distributed and informed practice schedules to members of the team

In charge of incoming and outgoing goods – ensuring incoming goods was in accordance to specific standards Toronto Chinese Business Association – Event Coordinator

Made certain that every individual had specific ornaments relative to the event

References Available Upon Request

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