Customer Service Management

Lorraine S. Shinder

****A S. Centre City Pkwy. #*03, Escondido, CA 92025 805-***-**** or 805-***-**** abpsvj@r.postjobfree.com

SENIOR CONTRACT/SUBCONTRACT MANAGEMENT

Active Secret Clearance

Solutions-focused, professional with a comprehensive background in contract and subcontract management for government and commercial contracts in the aerospace and defense industries. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Highly versatile, adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth.

CORE COMPETENCIES

Government & International Contracting Process Improvement Operations Management

Proposal Writing/MS Office competency Cross-Cultural Communications Relationship Building

Contract/Subcontract Administration Teaching & Training Dispute Resolution

ACHIEVEMENT HIGHLIGHTS

Developed, and managed the Contracts and Subcontracts department from the ground up including creating departmental Standard Operating Procedures (SOP's) and in-house training for all employees. Served as a key Subject Matter Expert for the Global Hawk prime contract for the Air Force for both internal and external customers, including providing guidance on contractual issues of all levels for the program. Proficiently managed training and implementation of SAP for contractual documentation and financial accounting throughout all of the military bases in Iraq managed by KBR.

PROFESSIONAL EXPERIENCE

DynCorp International, Kandahar, Afghanistan (2010-Present)

Senior Contracts Manager/Deputy Director of Contracts/Acting Director of Contracts and Subcontracts

Maintain full accountability for handling all aspects of day-to-day contract management activities in support of organizational goals. Demonstrate sharp business acumen in overseeing the Contracts and Subcontracts departments for the LOGCAP prime contract with the Army, for new start up bases in the southwestern region of Afghanistan. Apply strategic planning and project management skills toward consistently achieving critical deadlines. Ensure strict compliance with contract policies, operating practices, and functional performance standards.Team with the DynCorp Program Management, Quality and Legal departments, as well as contributing to the development of bid strategies and coordinating efforts to produce requirements-compliant proposals.Perform in-depth review and analysis of policies, practices, and standards in accordance with company policy, Federal, and other regulatory guidelines or laws.Stay abreast of the multi-million dollar contractual budget and monitor actual performance against budget.Develop training materials, perform training seminars, mentor, and supervise a cross-functional team, with strong focus on optimizing productivity.

Northrop Grumman Aerospace Systems/ Northrop Grumman Information Systems, San Diego, CA (2008-2010)

Contract Administrator 5/Principal Contract Administrator

Served as the Lead Contract Administrator for the Global Hawk Sustainment Bridge Contract (SBC) including developing a relationship with the Air Force 560th and managing transition of the Global War on Terrorism (GWOT) contract to the SBC contract. Led all facets of contract administration from inception through completion, including responding to RFP’s, reviewing statements of work, submitting bids, progress, performance metrics, and other reports. Subject Matter Expert for contracts related issues, reviewed contracts terms and conditions, and contributed to the execution of the Program Review Boards.Demonstrated negotiation skills in securing terms and conditions, contractual language, examined estimates of costs, performance requirements and schedules to ensure accuracy and completeness.Also provided contract and subcontract management support for the Command and Control System (GCCS-M) for SPAWARS for Navy ships for the Fleet C41 requirements. This support included management of existing contracts and guided development of new contracts, overseeing contract modification requests, review of Statements of Work (SOWs) negotiation, proposal activity and post-award contract activity.

KBR, Iraq (2005-2008)

Senior Subcontracts Administrator; Acting Procurement & Supply Manager, Acting Procurement Manager, Acting Subcontracts Supervisor

Strategically prioritized and directed key projects and contracts to ensure on time, requirements and compliant completion of projects while maintaining high quality standards. Effectively analyzed internal processes to define inefficiencies and provided expert recommendations to boost productivity and streamline workflow. Reviewed RFP’s, wrote proposals, negotiated subcontracts; diligently managed all facets of subcontracting work for FFP construction, services, and labor subcontracts. Resolved contractual issues for the Army as a liaison between different subcontractors and KBR.Submitted material requisitions for new awards and change orders, as well as communicating with Site Managers, Project Managers, and other personnel to ensure maintenance of contractual requirements.Maximized department personnel performance by conducting employee evaluations, clearly defining skill gaps, and providing expert recommendations on strategic training/professional development solutions including training sessions and writing policies and procedural manuals

Northrop Grumman, Woodland Hills, CA (2004-2005)

Senior Contracts Professional

Responsible for the daily planning, control, and administration of Spares & Repairs commercial and Foreign Military Sales (FMS) contracts for government aerospace/defense, international and commercial products. Responded to RFP’s, conducted and executed proposal preparation and quotations for new or follow-on work. Supported the management of contractual terms and conditions, including analyzing performance requirements and delivery schedules, complying with FAR and DFARS, and counseling Project and Line Management in the interpretation of contractual provisions and statements of work.Exhibited exceptional customer service skills in resolving critical contract issues, concerns and disagreements, while maintaining goodwill. Directly handled export licensing and resolved issues for international contracts; provided guidance on the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).

CKE Restaurants, Inc., Carpenteria, CA (2002-2004)

Contract Coordinator/Paralegal

Applied problem-solving and communication skills in troubleshooting and resolving contractual issues related to restaurant franchisees, including serving as a liaison between legal counsel and franchisees. Demonstrated strong critical thinking skills in overseeing project management, proposals and contract preparation, negotiations, terminations, renewals, amendments, new franchise agreements, database management, and new employee training. Evaluated leases, executed commitment and development agreements, and solved issues related to real estate, in collaboration with the Real Estate Department.Developed and maintained a database of franchisee leasing information

Eaton Aerospace, Los Angeles, CA (2001-2002)

Senior Contract Administrator/Customer Service Team Leader

Facilitated all aspects of day-to-day contract administration, including responding to RFP’s, writing proposals and negotiating for aerospace, defense, international and commercial contracts. Executed export licenses and resolved exporting issues for international contracts, while providing guidance on International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).

EDUCATION & AFFILIATIONS

MBA, Conflict and Negotiation - Trident University, Cypress, CA

Contract Management Certificate - CSUN Extension Campus, Northridge, CA

B.A. Liberal Studies Degree - CSUN, Northridge, CA

A.A. Liberal Studies Degree - Los Medanos College, Pittsburg, CA

Member of National Contract Management Association

Member of California State University, Northridge Alumni Association

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