Grant Memorial Hospital Petersburg WVHardware, Software, Email, SupportTicketing Software, Installing Workstations, Software Installation, Help DeskWorked On Call, Spyware Removal, Imaging, Windows 7, Office, Phone SupportTrained Employees How to use SoftwarePart of 4 person IT staffHardware, Software InstallationsAS400, Trusted with Confidental InformationWorked with Hardware and Software Vendors to get problems resolved.

Computer Technician 5/2003-10/2011

Summit Financial Group Moorefield WVMultiple Hardware and Software InstallationsNetwork Troubleshooting, Spyware Removal, PC MaintenanceServer Experience, Remote Software, Windows 2000, XP, 7Upgraded Operating Systems, Multiserver Backups, Disaster Recovery Training, Microsoft Office Proficient, Setup, Installing, Configuring, Troubleshooting Hardware and Software for Company Use.Auditing of company computers to makes sure they meet company regulations.Setting up new users and Deleting users off of systems when employee left the company.Complied with all banking regulations.Microsoft Exchange Server, Handling Confidental Information

Stocker, Bagger, Customer Service 02/1996-03/2005

Petersburg Foodland/Shop N Save Petersburg WV Stocked Shelved, Ran Cash Register, Bagged GroceriesFrozen Foods Manager for 2 yearsWeekly Database updating of all Sales ItemsTrained New Employees, Mopped FloorsWorked While Attending High School and College

Qualifications and Skills

Excellent Customer Service SkillsKaseya, Remedy, and Kace Ticketing Systems Ability to relate to nontechnical users in a user- friendly languageAbility to deal with software, hardware vendors to get problems resolvedAbility to understand and assimilate to organization’s culture, philosophy, valuesTraining employees how to use softwareAbility to maintain strict confidentiality of firm’s internal and personal affairsWorkstation, server, printer, software, and hardware maintenance Excellent communications, analytical, troubleshooting, interpersonal and problem resolution skills Trained coworkers in software usage Experience troubleshooting of windows desktop environment Windows 98,XP, 7,Server, Microsoft Office, Adobe reader, Outlook, AS400,PC, Hardware, Printers, networking, 9+ years of full-time technical experience that includes maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment.

Education

Information Systems Bachelor of Science

Marketing Bachelor of Science

Fairmont State University Fairmont WV 8/2000-12/2002

Information Systems Associate of Science

Potomac State College Keyser WV 8/1997-5/2000

REFERENCES

Scott Crawford

1 Park St

Petersburg WV 26847

304-***-****

Human Resources Dept