Technical Support Manager

SYED MAHFOOZ HUSSAIN

Apt. ***, ***-*th St. SW Phone: 403-***-****;403-***-****(W)

Calgary AB T2P 2T1 E-mail: *************@*****.***

SUMMARY

Over 10 years of experience on IBM AS/400, Business Intelligence and Windows environment with focus on manufacturing, food services, Energy, Application Hardware/Software Support and development of projects which includes Analyzing, Coding, Debugging, Testing, and implementing software Applications. Good Communication, Analytical and interpersonal skills. Aptitude for hard work, Ability to work under pressure, Fast learner, Adaptable.

Technical Skills

Operating Systems: OS400, Windows 98/NT/2000/XP, Lotus Notes, Outlook, Outlook Express

Languages/Tools: RPG II, RPG/400, ILE RPG, CL/400, DB2/400, SQL/400, QUERY/400, ROBOT/400, PL SQL, Oracle Store Procedures, Oracle 7.0, My SQL, EDI Harbinger/Inovis (Trusted link), Abstract, EXE, FoxPro 2.6, MS Access, C++, Websphare, J2EE, JAVA, JSP, Microsoft VB, Eclipse IDE & NetBeans.

Applications: Cognos 7.X, IDS, Aldon Change Management System for IBM AS400 & J2EE Enterprise Application eSysco, Remedy

Education

MSC Computer Science, University of Karachi, Pakistan 1995

Certificate – RPG Advance Programming, Softronics Pvt. Ltd., Pakistan

Courses – Advanced Web Development, SAIT College Calgary Canada.

Professional Experience:

Sysco Food Services, Calgary Feb 2008 – to date

Application Developer/Analyst

QA/BI Analyst

AS/400, CL/400, RPG/400, ILE RPG, SQL, ROBOT, EXE, Abstract, WINDOWS XP, EDI, IDS, Road Net, JAVA, JSP, Eclipse IDE, Cognos Impromptu, Aldon Change Management System. Played role of BA for analyzed the new Work Requests and Help Desk calls for IDS(AS/400) and BI, developed functional and technical specifications, coding, testing and integration with existing applications in RPG/400, RPGILE, SQL, CLLE and Cognos 7.X.Work for Finance, Merchandising, Multi Unit, Sales and Operations.Created and modified various 850, 810, 856, 852, 855 transmission modules for different customers.Modified and created programs to enhance processing of inbound and outbound data.In-house Project development, Testing & enhancements using Java, JSP, MySql & ILE RPG/400 in iSeries and Tomcat server using Eclipse IDE & LoadRunner.Provide technical support to IDS and Cognos 7.X system. Resolve on-call issues, summarize and make recommendations for system enhancement to prevent future maintenance.Built complex Cognos reports using Report studio to support R & D and Sales & Marketing functions.Worked closely with business users while gathering requirements, analyzing data and supporting existing reporting solutions. Performed Cognos user training.Created and maintained Cognos packages in Framework Manager.Designed production rollout process for Cognos applications.Promoted packages to Production using Import/Export utility.Created and maintained Cognos jobs.Created, refreshed and supported Cognos Transformer models and cubes to support timely sales operations. Performed Cognos administrative functions such as creating user accounts, user classes and roles using Access Manager.Built and maintained Cognos reporting security.

EDS Canada, Calgary Feb 2007 – Jan 2008

Technical Support Analyst (Petro Canada, Bank of America, MBNA)

Provided technical support for laptops, desktops, mainframe and AS/400. General troubleshooting for example printer devices, Lotus Notes, networking, hardware configuration and AS/400 RPG based applications problems. Provide learning sessions to users with hands on system usage and related applications.Installed personal computers, software, and peripheral equipment. Provided documentation on tasks for IT staff.Handled problem recognition, research, isolation, resolution and follow-up for routine problems. Flexible and capable to man help desk at time of need.

SYED MAHFOOZ HUSSAIN 403-***-**** *************@*****.***

Dynasty Furniture Manufacturing Ltd., Calgary Aug 2006 – Feb 2007

Programmer/Technical Support - 6 months contract

AS/400, CL/400, RPG/400, ILE RPG, MS ACCESS, WINDOWS XP, HARBINGER (TRUSTED LINK) EDI Translator with Visual Mapper.Analyzed, designed, developed, and maintained the new applications, and integration with existing applications.OS/400 system operation and system administration including backup procedure, authority to users, PTF upgrades, and operating system installation.EDI control with multiple trading partners. Checked EDI production daily. Troubleshoot translation errors and communication problems. Modified and maintained programs for loading data to order processing and fulfillment modules. Provide coordination and support to Accounting and Manufacturing department.Maintained third party (Payroll application) KRONOS.Smooth running of current system and provide technical support for desktops and printers when required.

Farooq Textile Mills Ltd., Pakistan

Programmer/Technical Support 1999 – 2005

AS/400 with CL/400, RPG/400, RPGILE and SQL/400, ORACLE 7.0, MS ACCESSWorked on the implementations of various modules of Oracle Financial viz. Costing, Accounting, Inventory Management, and Production. Analyzed, developed and supported AS/400 based application systems for Manufacturing, Accounting, and Inventory, and different systems.Developed and implemented ERP solution from IBM (Textile Management System).Designed and coded new reports and modules for ERP on AS400 platform required by the management in CL400, RPG400, RPGII, and OCL Procedures, using SEU, RLU and SUBFILE.Generated different queries by using SQL 400 and Query400.System Administration of AS400. Administration of SCOUNIX and ORACLE 7.0.Installed PTF’s in AS400.Operated different systems in AS400, SYS36 and ORACLE 7.0.Maintained CLIENT ACCESS on Windows 98.Designed and coded new reports required by the management in MS ACCESS/FOXPRO under LAN.Updated PHYSICAL FILES, SDA, and RPG Programs for Y2K by using EXPANSION TECHNIQUE. Interacted with variety of end users, ensured their understanding of system requirements and fix UAT problems. Conducted unit tests, system integration tests and user acceptance tests and provided follow-up research and analysis.Prepared technical and functional specification for the different projects.Participated in Windows 2000 rollout. Backed up data files and software configurations on workstations for end users. Created new computers, restored data and software configurations. Was troubleshooting various problems that arose during this process.

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