Customer Service Manager

Janet Christensen

Email: *********@********.***

Address: **** ******* *** **.

City: Bloomington

State: MN

Zip: 55420

Country: USA

Phone: 612-***-****

Skill Level: Management

Salary Range: $32,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Janet Christensen *********@********.***

8219 Clinton Ave. So. Bloomington, MN. 55420 C: 612-***-**** H: 952-***-****

Multi -faceted manager with more than 6 years` experience in a fast paced work environment, Administrative support to Human Resource for more than 6 years, Strong decision maker, capable of building winning teams who understand the importance of top quality customer service legal compliance strategies and employee relations, Known for ability to maintain composure and direct others in a professional manner. Turn around underperforming operations and increased the bottom-line profitability. -Go to person for employee peacekeeping efforts and client dissatisfaction`-

Certificates: Basic of Human Resource TRUSIGHT 2012

Word & Excel 2010 GCF 2012

Award: -Supervisor of the Year- Recognized for strong leadership skills, contributing to assisting winning teams for higher performance and production

Areas of Expertise:

*Employee Retention / Employee Selection

*Develop employees to achieve excellence.

*Team Building & Leadership Development

*Employee Performance & Evaluations

*Employee Motivation

Pinnacle Financial Group/NARS, Eden Prairie, MN 2005-2012

Senior Lead Supervisor

Assisted Human Resource for more than 6 years, Conduct new hire orientation that included compliance, values and code of conduct, Strong decision maker, Background as a Multi -faceted Manager in a fast paced call center & collections industry, Strong decision maker, capable of building winning teams who understand the importance of top quality customer service.

Success leading teams and having excellent results

Provided employee performance reviews & evaluated employees for compliance violations. (disciplinary action)

Created training manuals used in training for supervisors who were promoted from within.

Prepared & maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions,

Interpret and explain human resources policies, procedures, laws, standards, or regulations

Managed employee relations issues, such as harassment allegations and work complaints.

Trained & evaluated employees to ensure they were up to date with company policies and procedures.

Provided new employee training and orientation on company benefits and compensation information, along with employee handbooks and paper work.

Developed strong working relationships with client customers

Capability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions/choices within the functional area of responsibility with minimal direct supervision

Manage 20 to 72 employee`s

Provide and Develop a culture that is conduct to the industry

End of the month reports

Viking Collections, Eden Prairie, MN 2000-2005

Financial Advisor

Provided in-bound and outbound customer service in high volume fast paced work environment.

Advised clients on how to meet their financial obligations, with high success rate

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