Customer Service Representative

Veronica Miller

Email: ********@******.***

Address:

City: memphis

State: TN

Zip: 38134

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled [Rep] committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Hard-working Warehouse Worker with 2 years experience in a warehouse pick/pack fulfillment and distribution environment. Inventory Clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from Northwest Community College, MS 1/2001 to 1/2012 (Management)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skilled [Rep] committed to addressing customer concerns with speed, accuracy and professionalism.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Hard-working Warehouse Worker with 2 years experience in a warehouse pick/pack fulfillment and distribution environment.

Inventory Clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

High customer service standards

Strong problem solving ability

Troubleshooting skills

Adept in automated attendant systems

Negotiation competency

Quick learner

Multi-tasker

Strong communication skills

Familiar with RF systems

Assembly line experience

Shipping and receiving

Professional and mature

Mail management

Insurance eligibility verifications

Microsoft Office proficiency

Accomplishments

Promoted to Call Center Manager in 1 year

Exceeded corporate target for customer satisfaction for [12] months in a row..

Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Experience

April 2007 to September 2012

Sitel Corporation Memphis, Tn

Customer Service Rep

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

Ran reports and supplied data to fulfill customer report requirements.

Trained staff on how to improve customer interactions.

Properly directed inbound calls in phone queues to improve call flow.

January 2006 to July 2007

Kelly Services Memphis, TN

Inventory Clerk

Maintained accurate stock records and schedules.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

March 2004 to June 2006

Kelly Services Memphis, TN

Receptionist

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Handled all media and public relations inquiries.

Maintained the front desk and reception area in a neat and organized fashion.

Supplied key cards and building access to employees and visitors.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Education

Northwest Community College Desoto, MS

GED Management

Coursework in Finance and Business Development

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