Manager Customer Service
Resume:
Elizabeth Grasso
Email: *********@********.***
Address: *** *** **** ****
City: Horsham
State: PA
Zip: 19044
Country: USA
Phone: 215-***-****
Skill Level: Experienced
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
BETH A. GRASSO
Horsham, PA 19044
Licensed Insurance Property & Casualty Broker in Pennsylvania
PROFESSIONAL EXPERIENCE
CONSOLIDATED NATIONAL INSURERS, Blue Bell, PA 2010-Current
Commercial Lines Account Manager
* Accounts range from $500 to $50,000 in premium with two larger accounts ranging up to $600,000 in premium.
* Manage $2.5M book of business, primarily Gas Stations and Pest Control Accounts.
* Responsible for renewal of account from initial contact of collecting renewal information from insured to submitting underwriting information to incumbent and marketing to new carriers,
including rating.
* Contact insured with quotes, binding w/carrier and processing all renewal documents including Certificates of Insurance, Auto ID Cards, Invoices, etc.
* Process all Endorsements, Audits and Policies to Insured.
* Commercial lines of business include Property, Liability, Auto, Workers Compensation, Umbrella, Pollution.Professional Liability, EPLI and E&O.
* Rating with Harleysville Insurance Company, Selective Insurance Company, Fireman's Fund, Guard, AmTrust, Utica First.
* E&S Markets include Connecticut Underwriters, Tuscano, Brokers Surplus Agency.
FONNER INSURANCE ASSOCIATES, Abington, PA 1998-2009
Commercial Lines Account Manager
* Managed commercial lines book of business valued at $3M in premium.
* Collected underwriting information for new and existing clients.
* Conducted risk evaluation and exposure identification.
* Responsible for each account including initial client contact, preparing submissions for marketing including proposals to binding of the account.
* Executed superior customer service for a broad range of accounts including manufacturers, wholesalers, distributors, contractors, retailers, and non-profits.
* Worked with the following carriers; Zurich, The Hartford, Ohio Casualty, Penn Millers, Travelers, Chubb, Philadelphia Insurance Company, Zenith and Progressive.
* Wholesalers include Apogee, All Risks, Brokers Surplus, and Insurance Innovators.
CLAIR ODELL GROUP, Blue Bell, PA 1996-1998
Assistant Account Manager
* Supported Account Manager and Account Executive.
* Maintained client accounts including ordering of endorsements, checking policies and daily servicing.
INSURANCE INNOVATORS, Glenside, PA 1993-1996
Assistant Underwriter
* Obtained key information from agents regarding hard to place businesses.
* Completed submissions for marketing and placement of account for brokers.
* Placed classes of business including but not limited to roofers, general contractors, daycare providers and crane operations within the non-standard market place.
PROFESSIONAL DEVELOPMENT
Pre-requisite coursework for Nursing School
Montgomery County Community College, Blue Bell, PA
Abington Hospital School of Nursing, Abington, PA
LICENSES
Property & Casualty License for the State of Pennsylvania
TECHNICAL SKILLS
Microsoft experience includes Windows, Word, Excel, Outlook and Internet applications.
AMS/AFW and Applied
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