Customer Service Executive

David Profitt

Email: ********@******.***

Address:

City: San Antonio

State: TX

Zip: 78256

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Executive with demonstrated ability to deliver mission-critical results. Fourteen years of leadership at a top financial services company that has been recognized for customer service for several years.

Educational Background:

High School Dipolma from Texas Tech University, Lubbock TX 1/2001 to 5/1990 (Marketing)

Job History / Details:

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-critical results. Fourteen years of leadership at a top financial services company that has been recognized for customer service for several years.

Skill Highlights

Client Account Management

Training and Development

Call Center Leadership

Sales Leadership

Problem Resolution

Leadership/Communication Skills

Project Management

Research and Analysis

Professional Experience

April 2007 to July 2012

USAA San Antonio, Tx

Executive Director Performance Consultancy

Led a talented department of Performance Consultants. Responsible for providing performance improvement support and training coordinator activities. The primary audience was customer contact representatives in financial services positions. Our team was responsible for conducting eeds analysis, hanlding client relationships and reporting results. We interacted with top level executives to ensure that we were focusing our efforts on the mission critical activities.

June 2001 to April 2007

USAA San Antonio, Tx

Director, Financial Advice Call Center

Responsible for leading a teams of investment professionals that provided service and advice on member financial accounts. The primary focus was on achieving strong call center results, achieving aggressive product goals and providing excellent customer service.

Accomplishments

Office Expansion

Led the USAA Phoenix office expansion for the Investments operations call center. This included the hiring and relocating of 150 employees.

Call Center Leadership

Responsible for achieving and maintaining an 80 percentage Member Service Index in a professional investment call center.

Customer Advocacy

Led a team of individuals that produced a 95 percentage customer satisfaction rating

Education

1990 Texas Tech University Lubbock, Texas

BBA Marketing

Licenses

Series 4, 7, 24, 51, 63

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