Manager Customer Service

Terrence Bing

Email: ********@***********.***

Address:

City: Delran

State: NJ

Zip: 08075

Country: USA

Phone: 856-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated and experienced Operations manager with over 10 years managerial experience, helping companies establish and maintain policies, procedures, and organization. Strong ability to control costs, and increase revenues. Recognized for leadership and decision making.

Educational Background:

High School Dipolma from Burlington County College, Mount Laurel NJ 1/2001 to 5/2012 (Business Administration)

Job History / Details:

Career Focus

Motivated and experienced Operations manager with over 10 years managerial experience, helping companies establish and maintain policies, procedures, and organization. Strong ability to control costs, and increase revenues. Recognized for leadership and decision making.

Summary of Skills

Human Resources Information Systems (HRIS)

Bank reconciliations

Conflict resolution

Complex problem resolution

Strategic planning

Communications audits

Accounts Payable/Receivable

Customer Service

Internal Auditing

Expense control

Computer Proficient

Professional Experience

June 2008 to 12/3/2012 12:00:00 AM

The Grand Lux Cafe/The Cheesecake Factory Inc Cherry Hill, New Jersey

Office Manaer

Oversaw weekly payroll process.

Responsible for payment of expenses incurred.

Input all new staff members into HRIS system.

In charge of weekly inventory process(counting and researching variance issues)

Input all invoices and ensure product is received.

Ensure restaurant is following all policies and procedures set by corporate office and be ready for financial audit.

Reconcile business day, and oversee all cash transactions

Prepare all bank deposits.

Managed the issuing of all charitable donations from the restaurant.

Communicate with corporate office and act as liaison to other managers and staff members.

Ordered all office, training, and Point of sale supplies.

Computed, recorded, and proofread data, records and reports.

Communicated with customers, employees and other individuals to answer questions and explain information.

July 2006 to May 2008

Ross Alpharetta, Georgia

Assistant General Manager

Managed 30-35 staff members to achieve maximum productivity on a daily basis.

Managed and developed two shift supervisors.

Oversaw all staff and manager scheduling.

Ensure all corporate initiatives were completed in timely fashion.

In charge of payroll, and ensuring weekly and monthly labor costs were met.

Oversaw all hiring and training of all new staff members.

Manage monthly Profit and Loss statement.

Communicated with customers, employees and other individuals to answer questions and explain information.

Education

2012 Burlington County College Mount Laurel, New Jersey

Associate of Science Business Administration

3.6 GPA

Graduated with high honors.

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