Project Manager Training

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/img/clear.gif/img/clear.gif table size data /img/clear.gif/img/clear.gif/img/clear.gifJob Description 1:/img/clear.gifEPIC CREDENTIALED TRAINER/img/clear.gifJob Description 2:/img/clear.gifEPIC CONSULTANT/img/clear.gifJob Description 3:/img/clear.gifEPICARE, AMBULATORY/img/clear.gifWilling to Relocate:/img/clear.gif No /img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gifAdditional Info/img/clear.gif/img/clear.gif table size data /img/clear.gif/img/clear.gif/img/

clear.gifMonique Rue25580

Woodline RoadBedford Heights, Ohio 44146440-***-**** (Primary) / 440-***-****(Secondary)***********@*******.***

Skills SummaryCredentialed Epic Ambulatory (Cadence, Prelude modules), Inpatient module, My Chart, ASAP, Clin-Doc, Epic Care, Front- end users, Optime, front end build, testing, training, curriculum/ lesson plan writing.Advanced understanding of clinical workflow/ Completion of Phlebotomy coursework (eligible for certification)Medical Terminology Front End User Mainframe/ RumbaProficient Microsoft Software application skills (Word, Excel, PowerPoint, Access)Strong verbal and written communication skillsAssistant Project Management skillsRelevant ExperienceKettering Medical Centers, Dayton, Ohio 11

2010- 11/2010Epic Practice Management Activation CredentialedAmbulatory ConsultantProvided scheduling, registration, and billing support to end users during go live implementation of Epics Cadence, Prelude, and Resolute system.Participated in daily report communication conferences with executives, build team and other consultants.Worked closely with department manager building physician schedules.Assisted in re-creation of office procedures that would be more conducive to the Epic system workflow.Cedar Sinai- Medical Center, Los Angeles, California 9/2010- 11/2010Credentialed End User Trainer/ Go-Live Support Staff Ambulatory/ Inpatient ModulesProvided support services of Epic Inpatient 09 enhancements to various specialty departments(Med- Surg, L&D, Therapy, ICU Mastered clinical, clerical and physician workflows in accordance to Epic upgraded client customizations.Acted as first point of contact for questions and issues regarding Epic flow sheets, care plans, pt education, and MAR questionsExpedited system and build issues to command center, build team and client on daily basis.Related all updates, and improvements to all end users to provide effective usage of the Epic productCommunicated daily with front line leadership with suggestions, improvements, and enhancements recommended for end users.Trained Procedure department end users (Nurse Manager RNs, & secretary) to run Cadence DAR reports, view schedules, reconciliation using the DAR, Arrive Patient and Check InSupervised, schedule, and advise 2-3 support staff on policies, procedures, and client system enhancements.University Case Medical Center, Cleveland, OH October2008 ~ January2009Eclipsys AnalystProvide Post-Support for Electronic Medical Record Inpatient Module.Created, updated and maintained EMR training materials for physicians/ end user.Managed, and updated EMR physician database of over 3000 physicians.Communicated with all healthcare departments regarding workflows, and system usage coincides.Trained end users on Ambulatory modulesEffectively communicated orally and written with senior executives with regards to system updates, maintenance schedules, project delays, and future workflow request.Cuyahoga County Board of Elections, Cleveland, OhioJanuary2008 ~ March2008Training ConsultantConducted classes utilizing curriculum and lesson plans.Graded assessments and submitted results.Traveled to various training sites providing training to poll workers.Adhered to established laws, policies, rules and regulations set forth by the Secretary of State and Board of Elections.Indentified and reported trainees with special needs.Obtained and related a variety of informational documents and training materials to students. Cleveland Clinic Foundation, Cleveland, Ohio09/ 2001~ 10/2006Credentialed Epic Inpatient/ Ambulatory Lead Trainer (Principal Trainer)Epic Ambulatory ResponsibilitiesProvided classroom training to groups of 10- 20 to LPN, STNA,RNs, Scheduling Clerks, Home Health Aides, Financial Verifiers and Allied Health focusing on Check In/ Check Out, DAR reports, Smart Text/ Phrases, Appointment scheduling/ cancelation, Adding notes/ comments, Chart Review/ Filters and other clinical documentation pieces.Trained Physician offices on Epic Ambulatory Smart Text/ Smart Phrases.Created Epic Ambulatory Smart Phrases in conjunction with Physician offices request.Provided Epic Cadence (Appointment setting, DAR reports)/ Prelude (registration) training and support for scheduling and insurance verification departments on workflow and processes.Developed and created clinical lesson plans, training materials, and job aids for end user as well trainers/ support team.Provided on call support with training when needed.Provided command center/ go-live support as needed per client.Collaborated with system analyst, project management, and other front line management to deliver effective, customized training materials to employees.Worked closely with Project Manager implementing support materials, classroom facilities, system access to both training and production environments.Provided assistance with system build team building front end patient information in training environment for end users. Epic Inpatient ResponsibilitiesProvided classroom training to 20-30 RNs, Residents, Allied Health, and Physicians on Epic Inpatient ClinDoc modules.Collaborated with system analyst, project management, and other front line management to deliver effective, customized training materials to employees.Worked closely with Project Manager developing and implementation support, classroom facility, system access, and Biometric access to pyxis.Provided train- the- trainer on ClinDoc modules (MAR, Care, Pt. Education, Flow sheets, Orders, Immunizations Gathered and tested clinical and allied health clinical workflows to present to analyst for playground/ production environment.Developed and created clinical lesson plans, training materials, and job aids for end user as well trainers/ support team.Assisted with front end build of patient list and input of documentation for chart review in playground environment.Provided on call support with training when needed.Provide command center/ go-live support as needed by clientResponsible to create and maintain work schedules and classroom schedules for

10 other Trainers.EducationUniversity of Phoenix, Beachwood, Ohio 2011Associates of Arts: Healthcare Administration with a Focus in Medical RecordsApplicable Completed courseworkMedical TerminologyProject ManagementCritical ThinkingInformation TechnologyHealth Disease: Understanding the Paths of PathologyCuyahoga Community College, Highland Hills, Ohio 2009Coursework Completed in Phlebotomy/ General Studies/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif Begin Employment

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