Customer Service High School

Shanta Berry

Email: ********@*********.***

Address:

City: Hearne

State: TX

Zip: 77859

Country: USA

Phone: 979-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. in a polite, pleasant and helpful solving manner.

Educational Background:

High School Dipolma from Brownsboro High School, Brownsboro TX 1/2001 to 5/1998 (Basic studies)

High School Dipolma from, Brownsboro TX 1/2001 to 11/2012

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. in a polite, pleasant and helpful solving manner.

Highlights

High customer service standards

Strong problem solving ability

Troubleshooting skills

Dedicated to process improvement

Negotiation competency

Telecommunications knowledge

Dedicated to process improvement

Service solutions expert

Accomplishments

Managed a work queue of 560 accounts per month. I have worked 325-400 calls per day. I achieved to move up in the company with better placement files and many awards for my positive,polite and helpful attitude.

Experience

September 2012 to Current

United Recovery Systems Bryan, Texas

Customer Service and Collections

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames,update customer profile information, follow the FDCPA laws. Secure recordings while obtaining the customers checking account information for there security and properly directed inbound calls in phone queues to improve a better customer friendly collection experience.

June 2008 to October 2011

FMA Alliance College Station, Texas

Customer service and collections

Led a team of customer service representatives to increase revenue, follow FDCPA laws and become helpful problem solvers. Maintained up-to-date files at all times. Demonstrated mastery of leadership, customer service and collection skills. Collected customer feedback and made proper changes to exceed customer satisfaction goals.

Education

12 Brownsboro High School Brownsboro, Texas

High School Diploma Basic studies

I excelled in every course and activity that i participated in.

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