Customer Service Sales

Debra Jowers

Email: ********@***************.***

Address:

City: Franklin

State: NC

Zip: 28734

Country: USA

Phone: 828-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proactive, highly skilled, and accomplished professional offering distinguished career in office administration and customer service. Results-driven Office Manager coordinating, planning, and supporting daily operations. Detail-oriented, computer savvy Administrator with extensive accounting and financial administration experience. Demonstrate capacity to organize multi-faceted projects and execute with highest level professionalism and customer satisfaction.

Educational Background:

High School Dipolma from St. Cloud High School, Saint Cloud FL 1/2001 to 6/1973 (High School)

Job History / Details:

Professional Summary

Proactive, highly skilled, and accomplished professional offering distinguished career in office administration and customer service. Results-driven Office Manager coordinating, planning, and supporting daily operations. Detail-oriented, computer savvy Administrator with extensive accounting and financial administration experience.

Demonstrate capacity to organize multi-faceted projects and execute with highest level professionalism and customer satisfaction.

Accomplishments

Operations Management

Oversaw 41 banking centers of consumer loan operations, supervising tellers and loan officers.

Managed 11 sales agents and independent contractors, setting schedules and ensuring licensing compliance.

Perform system analysis resulting in implementation of office policies and procedures.

Office Administration

Utilized accounting software, including QuickBooks and Quicken, to perform accounting functions.

Proficient in all office equipment, including scanners, copiers, and adding machines.

Demonstrate expertise in business correspondence, including business letters and contract writing.

Experience

September 1995 to Current

Allen's Osceola Realty Inc. St. Cloud, FL

Broker / Owner

Staff Management

Manage independent contractors and sales agents, ensuring licensing compliance and auditing files.

Handle scheduling and all issues, complaints, paperwork of sales agents.

Conduct training meetings to develop staff.

Accounting / Administration

Reconcile financial statements, P &L, and complete documentation for auditing purposes.

Complete financial documents, including bank statements, financial statements, business plans, available financing, and letters of intent.

Perform payroll responsibilities, including Medicare benefits, social security, and federal reporting.

Office Operations

Perform administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Answer phone lines and resolve all customer issues.

Analyze systems and implement office policies and procedures.

Research

Perform initial client assessment and analysis to begin research process.

Conduct extensive research of databases and public records.

Provide local and sub-market analysis for existing inventory and competitive properties to ensure accurate marketing and competitive pricing.

Consulting

Provide existing and prospective clients with current industry and market specific information as it relates to their business and investments.

Interface with clients to present business plans that meet clients needs.

Keep clients up-to-date with property and market conditions, applying professional understanding and extensive research.

Negotiation / Sales

Prospect for and negotiate representation agreements with property owners, landlords, and other brokers.

Perform contract writing to successfully define the parameters, terms, and limitations surrounding agreements.

Lead team in sales, giving presentations, negotiating, and closing sales.

December 1979 to September 1995

NationsBank Orlando, FL

Banking Center Manager

Managed and trained multiple levels of staff, including tellers, customer service representatives, loan officers and other banking center managers.

Supervised banking center operations, solving various problems in operations, cash handling, auditing, and conflict resolution.

Licenses

Legal Assistant Degree

Notary Public

Real Estate Broker Licenses, Florida, North Carolina

Affiliations

Secretary, Treasurer, Toastmasters International, 2012

St. Cloud Chamber of Commerce, 1995 - 2012

Mentor, Junior Achievement

National Association of Realtors

Florida Association of Realtors

Osceola County Association of Realtors

Mid Florida Regional Multiple Listing Service

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