Customer Service High School

Trevor Schirman

Email: ********@***********.***

Address:

City: Alpine

State: CA

Zip: 91901

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile Operations Director trained in all aspects of management, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of production and distribution and an unsurpassed worth ethic.

Educational Background:

High School Dipolma from University of California at Los Angeles, Los Angeles CA 1/2001 to 6/1990 (Economics)

High School Dipolma from Punahou School, Los Angeles CA 1/2001 to 11/2012

Job History / Details:

Summary

Versatile Operations Director trained in all aspects of management, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of production and distribution and an unsurpassed worth ethic.

Highlights

Strategic planning

Global and strategic sourcing

Procedure development

Lean manufacturing and design

Analytical

Personable

Team building

Multi-site operations

Process improvement strategies

Inventory control

Contract management

Relationship building

Troubleshooting and problem solving

Flexible

Dedicated

Accomplishments

Identified and acquired 12 high-value new clients for the company.

Increased output by 60 percentage by streamlining production processes.

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.

Streamlined the branch operations, resulting in a 13 percentage reduction in operating budget.

Grew revenue by $200,000.00 in the first six months by spearheading development of aggressive sales programs.

Boosted customer satisfaction ratings by 30 percentage in under 6 months.

U.C.L.A All-American

Member of the Team USA Mens' Volleyball Team from 1990-1993

Experience

April 2012 to November 2012

Bottlehood, Inc El Cajon, California

Operations Director

Increased company market share by 25 percentage in just six months.

Monitored project schedules for 8 projects at a time.

Oversaw the development and launch of the Bottlehood Retail Outlet in Las Vegas.

Increased productivity by 60 percentage while simultaneously reducing head count by 10 percentage .

Recruited, hired and trained 8 new employees for the production and sourcing departments.

Boosted company efficiency through technology upgrades and process improvements such as revolving inventory.

Mentored, coached and trained 14 team members.

July 2008 to May 2012

Off Road Warehouse Temecula, California

General Manager/Owner

Oversaw the development and launch of the new retail location located in Temecula.

Optimized the overall customer experience through superior customer service.

Identified inefficiencies and made recommendations for process improvements.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Verified that all merchandising standards were maintained on a daily basis.

Conducted all tenant improvements to the 7,500 square foot facility.

February 2001 to June 2008

Aloha Windows, Inc. San Diego, California

Operations Manager

Qualified competitive subcontractor bids prior to execution of contracts.

Carefully coordinated plans and specs using marketing programming standards.

Obtained notices of completion and compliance certifications from all of the construction administration consultants.

Performed construction site pre-inspections and coordinated post-construction audits.

Efficiently recorded and rejected incorrect deliveries of material to site.

Monitored the safety of all construction activities, making on-site personnel safety the top priority.

Led the planning, budgeting and direction of all construction projects.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Education

1990 University of California at Los Angeles Los Angeles, California

Bachelor of Arts Economics

Emphasis in Asian Markets

Member of U.C.L.A Mens Volleyball Team

NCAA Honor Roll

Principles of Financial Accounting coursework

U.C. systems Operations Management seminar

1986 Punahou School Honolulu, Hawaii

High School Diploma General

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