Customer Service High School

MARIA GUTIERREZ

Email: ********@**********.***

Address:

City: Corona

State: CA

Zip: 92882

Country: USA

Phone: 951-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from SANTIAGO, Corona CA 1/2001 to 6/2003 (GENERAL)

High School Dipolma from MARIC COLLEGE, Corona CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Invoice processing

Call center management experience

Devoted to data integrity

Excellent communication skills

Results-oriented

Self-directed

Resourceful

Customer service-oriented

Accomplishments

Managed call flow with up to 100 calls in queue per minute.

Work Experience

September 2008 to April 2009

Ossur Americas Lake Forest, Ca

ASSEMBLER

Assembled components with hand and power tools.Cleaned and finished sub-assemblies or assemblies using hand or power tools.Performed and submitted first piece for inspection.Determine materials, tools and equipment needed for product orders.Retrieved correct materials from product inventory to perform various fabrication duties.

February 2008 to June 2009

ADDUS HEALTHCARE RIVERSIDE, CA

ADDUS HEALTHCARE

Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Maintained all confidential personnel files, licensing and CPR compliance records.Organized, updated and maintained over 200 patient charts.Recorded patients' medical history, vital statistics and test results in medical records.Trained 10 staff nurses to provide top-quality patient care.Provided on-call care at all times of day and night.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.

January 2007 to March 2008

BEECH STREET LAKE FOREST, CA

CALL CENTER

Properly directed inbound calls in phone queues to improve call flow.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed effective relationships with all call center departments through clear communication.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed customer satisfaction goals.

June 2005 to September 2005

WENDYS CORONA, CA

CASHIER

Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables.

July 2003 to February 2004

CASHIER CORONA, CA

CASHIER

Correctly received orders, processed payments and responded appropriately to guest concerns.Served orders to customers at windows, counters and tables.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.

Educational Background

2003 SANTIAGO CORONA, CA

High School Diploma GENERAL

2005 MARIC COLLEGE RIVERISIDE, CA

VOCATIONAL MEDICAL BILLING AND CODING SPECIALISTS

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