Customer Service Sales

Donny Thielen

Email: ********@***********.***

Address:

City: sacramento

State: CA

Zip: 95831

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. With expertise in delivering support services and resolving customer complaints. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.Qualified with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Educational Background:

High School Dipolma from Yolo High School, West Sacramento CA 1/2001 to 1/1999 (General Ed.)

High School Dipolma from Sac City College, West Sacramento CA 1/2001 to 11/2012

Job History / Details:

Summary

Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. With expertise in delivering support services and resolving customer complaints. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.Qualified with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Highlights

Superior communication skills

Cheerful and energetic

MS Office proficient

Flexible scheduling

Effective team player

Dependable and reliable

Resolution-oriented

Savvy negotiator

Accomplishments

Promoted from warehouse to inside sales in less than a year.

Certificate in job retention training. Fielded and processed up to 50 calls per day.

Experience

October 2010 to October 2012

Western Pacific Products West Sacramento, CA

Inside Sales

Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Recommended and helped customers select merchandise based on their needs.Fielded an average of 50Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.50 customer service calls per day.

Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.

October 2009 to October 2010

Industrial Castor & Wheel Co. Sacramento, CA

Warehouse

Basic warehouse skills:

UPS SHIPPING

PALLET JACK

FORKLIFT CERTIFIED

RECIEVING

ASSEMBLING CASTORS & WHEELS AS WELL AS DOLLYS

Education

1999 Yolo High School West Sacramento, CA

High School Diploma General Ed.

General Education

Sac City College Sacramento, CA

Math & History

Minor in math & history

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