Customer Service High School

Jordan Mendoza

Email: abpsly@r.postjobfree.com

Address:

City: Albuquerque

State: NM

Zip: 87111

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Background encompasses extensive professional experience in Food Service Management in the following key positions of responsibility: Assistant Manager; Shift Leader; Cashier. Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop positive relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented.

Educational Background:

High School Dipolma from CLOVIS HIGH SCHOOL, Clovis NM 1/2001 to 5/2008 (GENERAL STUDYS)

High School Dipolma from Clovis High School, Clovis NM 1/2001 to 11/2012

Job History / Details:

Summary

Background encompasses extensive professional experience in Food Service Management in the following key positions of responsibility: Assistant Manager; Shift Leader; Cashier.

Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop positive relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented.

Objective

Objective to secure and obtain a position within a growing industry as a team player in a people oriented organization, where I can maximize sales with my customer service experience in a challenging environment that will lead to a lasting relationship in the field of customer service and public relations. This will allow me to be an impact on customer satisfaction.

Experience

June 2011 to November 2012

19th Bar and Grill Albuquerque, NM

Restaurant Manager

-Motivate waitstaff with weekly sales incentives and rewards.

-Increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations.

-Restaurant consistently receives rating of 93 or better by state health inspector.

-Trained waitstaff in effective section management, resulting in increased sales and reduced patron wait times over 3 month period.

-Initiated employee empowerment program allowing employees to control and be accountable for patrons' experience.

-Recruit and hire excellent restaurant staff based on attitude and aptitude, resulting in employee churn rate of only 5 percentage over 2 year period.

-Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant twice weekly.

-Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.

October 2009 to February 2010

Ski Instructor Angel Fire, NM

Angel Fire Ski Resort

Summary of Qualifications:

-Broad working experience as a mountain bike guide

-Extended ability to work during the season of snow, ice, bitter cold and other extreme weather conditions

-Extensive experience in racing down the slopes

-Excellent teaching experience in a particular type of riding such as freestyle, half pipe and downhill

-Patience, determination, humor, endurance and an excellent understanding of people.

-Was in charge of maintaining large groups up to 25 people and teaching them the fundamentals of skiing.

December 2003 to February 2006

Guadalajara Restaurant Clovis, NM

Server/ Night Manager

Highly skilled in delivering outstanding service by greeting and serving customers

Ability to learn the menu preferred, answer questions, and remember details regarding orders

Knowledgeable and passionate about the restaurant's menu and products

In-depth knowledge of food and beverage items

Proven record of setting-up Station and breakdown of side work

Thorough understanding of suggesting additional items to customers to boost sales

Comprehensive knowledge of supporting other areas of the restaurant as requested, for instance answering telephones and completing financial transactions

Additional

Customer service focused and solution oriented

Able to perform well in a fast-paced work environment

Ability to converse clearly and proficiently with customers and coworkers

Good mathematics and written communication skills

Ability to work a flexible schedule and weekends

References: Available on request

Education

2014 New Mexico Highlands University Las Vegas, New Mexico

In the process Business Administration

-3 Year starting Quarterback

-Captain of the team

2008 Clovis High School Clovis, New Mexico

High School Diploma General Classes

-Finished in the top 10 percentage in my class

-Starting quarterback led my team state championship

-Member of FCA (Fellowship of Christian Athletes)

-Four sport athlete

-Selected 8 times for character counts nominee

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