Customer Service

Komal's InformationLocation: BOGOTA, NJTitle: Customer ServiceExperience: 9-12 yearsWork Types:

Willing to Relocate: YesWilling to Travel: Few times a yearCareer Level: IntermediateWork Status: U.S. CitizenInterests:

Member Since: 2011-03-10 Helpful Links

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KOMAL DANI

226 Elmwood Avenue, Bogota, NJ 07603 Phone: 201-***-**** Cell: 201-***-**** *********@*****.***

CAREER PROFILE

Ø Eleven years of overall experience in a variety of departments including supply chain, customer service, logistics, import/export & regulatory affairs

Ø Exceptional skills in analyzing a task and breaking it down into manageable pieces followed by the ability to handle difficult tasks and critical situations

Ø Efficient team player with remarkable communication, interpersonal skills, strong problem solving capabilities, and organizational abilities

Ø Well rounded in Microsoft Word, Excel, PowerPoint, Lotus Notes, EDI (Electronic Data Interchange) and other business

oriented soft wares

PROFESSIONAL EXPERIENCE

Plantex USA/Teva Pharmaceuticals Inc. – NJ June 2004–Present

Customer Service Manager, 2008–Present

Supervising clerical and technical employees; duties include establishing criteria for acceptable work behavior and performance, while evaluating work quality of subordinates compared to performance standards to help improve the area of an individual’s weaknesses

Interactive team leader with sales, implementation, and trade teams to ensure proper communication regarding customer issues related to API

Managing 450 million dollar account that consists of daily activities including liaison between six business units all over the world

Initiating one-on-one review process with customers to ensure customer satisfaction proceeding to exceed quality standards

Analyzing reports and related strategies for customer notification such as;

- Delays, batch failures, campaign issues, planning problems, supply performance, etc.

Prioritizing goals and activities to meet organizational deadlines by identifying dependencies and critical paths.

Working with regulatory affairs issues: dealing with FDA and TPD Canada on DMF deficiencies, submissions, updates/amendments and letter of authorizations to ensure that all the critical responses meet FDA deadlines

Customer Service Specialist, 2006–2007

Implemented excellent reporting system to update customers on a timely manner

Created new techniques in the order entering process and establish a list to reduce the number of order entry errors

Coordinated and supported technical project teams to execute new technology to enhance the fast paced business needs

Presented new strategies to achieve milestones in the problematic division

Key Achievements:

Ø Developed and implemented procedures, practices and methods to ensure work unit effectiveness and efficiency

Ø Have retained 100% of the customer’s satisfaction with API division - forecast, order processing, samples, impurities, standards, DEA, custom/FDA, USDA and dock deliveries

Ø Increased 25% productivity with FDA registration by implementing proactive system that enhanced importation of the products in US

Ø Increased team productivity by 30% in order processing department

Ø Improved work force and transparency to 35% by interfacing business units and sales offices to one electronic platform

Logistic Coordinator, 2004–2005

Processed million dollar orders and expedited them on time to the customers dock

Generated analytical reports (inbound/outbound/warehouse/transportation, supply performance, customers satisfaction, etc.)

Met high vendor performance with customers by analyzing their bench marks

Created strategic logistic directions to pursue ideal supply chain management operations

Worked under stressful situation while using resourceful and well organized work ethics: skilled in task management

Presented keen sense of responsibility: solid professional standards, maintained excellent track records and dependability

Key Achievements:

Key Player on team that consistently exceeded stated objectives on all projects

Led smaller team in developing in effecting stocking and inventory-management system to minimize loss and maximize performance

Fagor America Inc. – Lyndhurst, NJ November 2003–June 2004

Logistic Coordinator/Accounts Receivable Manager

Received and tracked customers orders via EDI by processing all inbound/outbound documents

Developed a liaison between key customers by providing them high level of customer service in response to their inquiries related to orders, stock availability and new products

Practiced federated account activities using EDI and internet such as printing remittances, reviewing different kind of deductions including accruals, advertising allowances, defective allowances, freight allowances and other charge-backs

Analyzed and submitted monthly account reports in an orderly fashion

Screened credit references for new accounts, maintaining customer payments terms by reviewing their credit and payment history

Valentino – New York, NY July 2000–October 2003

Senior Supervisor/Office Manager

Supervised day to day operations in the office; developed a liaison between the other branch offices located in Japan and Israel; reported the president daily activities to overseas branch

Provided high level of administrative support to the president by conducting research, preparing statistical reports, handling information requests from oversea vendors and performing major clerical functions such as preparing correspondence, scheduling meetings, booking hotels, etc.

Trained and supervised lower level clerical staff related to order processing, invoicing, billing, packaging, shipping and handling, etc.

Managed, integrated and was accountable for all financial activities in the office such as financial wire transfers, light bookkeeping (e.g. bank deposits, withdrawals, keeping account of petty cash, accounts receivable, accounts payable, etc.)

Oversaw merchandise buying from vendors and selling them to wholesalers and retailers

EDUCATION & TRAINING

Ø 2008 – Knowledge of Seibel application (CRM), NJ

Ø 2004–2007 – Achievements in Certified Professional Skills –Horizon Training Center, NJ

Ø 2006 – Training in Microsoft Office –Horizon Training Center, NJ

Ø 1990 – Bachelor of Arts from Delhi University, India

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