Customer Service Sales

Shana Betts

Email: ********@**********.***

Address:

City: Houston

State: TX

Zip: 77073

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with a BA Social Work from PVAMU with excellent skills in customer service, organization, and research. Hard-working, entry-level part-time retail sales associate, looking to apply education and experience to a full-time job within Social Work field. Detail-oriented with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Prairie View A&M University, Prairie View TX 1/2001 to 12/2011 (Social Work)

High School Dipolma from Texarkana College, Prairie View TX 1/2001 to 11/2012

Job History / Details:

Professional Overview

Recent graduate with a BA Social Work from PVAMU with excellent skills in customer service, organization, and research. Hard-working, entry-level part-time retail sales associate, looking to apply education and experience to a full-time job within Social Work field.

Core Qualifications

Self-starter

Critical thinker

Flexible and adaptive

Strong communication skills

Quick learner

Spanish speaking

Goal-oriented

Maintains strict confidentiality

Exceptional multi-tasker

Loss prevention

Collaborative team member

Microsoft Office, Excel, PowerPoint proficiency

Exceptional telephone etiquette

Education

2011 Prairie View A&M University Prairie View, TX

Bachelor of Arts & Sciences Social Work

2008 Texarkana College Texarkana, TX

Bachelor of Science History I & II

Summer classes

Experience

June 2012 to Current

Ann Taylor LOFT Houston, TX

Retail Sales Associate

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Marked clearance products with updated price tags.

Stocked shelves and carried merchandise out on the floor for customers.

Attended team meetings as needed to voice concerns and offer constructive feedback to others.

March 2012 to September 2012

Catherines Plus Sizes Spring, TX

Retail Sales Associate

Answered customers' questions and addressed problems and complaints in person and via phone.

Closed the store, which included counting cash drawers and making bank deposits.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Kept current on market and product trends to effectively answer customer questions.

Marked clearance products with updated price tags.

Processed shipments and maintained organized stock shelves.

November 2011 to February 2012

Wilsons Leather Houston, TX

Retail Sales Associate

Answered customers' questions and addressed problems and complaints in person and via phone.

Educated customers on product and service offerings.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Processed shipments and maintained organized stock shelves.

June 2011 to August 2011

Harris County Leadership Academy Katy, TX

Juvenile Probation Intern

Recruited juveniles for weekly phone calls.

Charted and recorded information in client files.

Collaborated closely with HCLA team to appropriately coordinate client care services.

Enforced all building rules and regulations in government facilities.

Attended meetings and trainings necessary for professional development and as required by the agency.

Shadowed probation officer counsel parents with child rearing problems, interviewing the child and family.

Maintained utmost confidentiality of all residents' information and records in accordance with federal and state requirements.

Maintained professional behavior at all times

July 2008 to August 2008

ORR Honda Dealership Texarkana, TX

Temporary Office/Errands Assistant

Organized filed documents.

Commuted errands to different locations.

Reported to manager for further assignments.

May 2007 to August 2007

Texarkana College Texarkana, TX

Temporary Secretary Assistant

Managed incoming and outgoing calls for busy nursing administration.

Organized documents and files needed.

Assisted in office errands.

Managed classroom assignments for nursing instructors.

Memberships/Scholarly Societies

National Association of Social Workers 2010-Current

Panthers At Work 2010-2011

Contact this candidate