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Customer Service Engineer

Location:
Mobile, AL
Posted:
November 28, 2012

Contact this candidate

Resume:

Confidential User

Email: abpska@r.postjobfree.com

Address:

City: Mobile

State: AL

Zip: 36604

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I strive for exceptional customer service while focusing on the organization's bottom line. In an attempt to ensure synergy, on both the organizational and client level, I always take a creative but practical approach to problem solving. I understand the importance of meeting deadlines and I always take a no-nonsense approach to seeing that my clients or team receive the results they desire.

Educational Background:

High School Dipolma from University of South Alabama, Mobile AL 1/2001 to 12/2004 (Mass Communications: Public Relations)

Job History / Details:

Professional Summary

I strive for exceptional customer service while focusing on the organization's bottom line. In an attempt to ensure synergy, on both the organizational and client level, I always take a creative but practical approach to problem solving. I understand the importance of meeting deadlines and I always

take a no-nonsense approach to seeing that my clients or team receive the results they desire.

Core Qualifications

Ability to maintain accurate client records

Able to manage client crises

Able to work independently and as a member of a team

Comfortable with diverse populations

Strong collaborative skills

Energetic work attitude

Perform well in high-demand, fast-paced environments.

Microsoft Word, Excel, Power Point, and Mind Mapping / Project Management Software

Brochure and newsletter formatting

Design strategy

Resourceful researcher

Complex problem solving

Superior communication skills

Strategic brand management

Very adaptable to new technology and software.

Savvy negotiator

Experience

11/28/2012 12:00:00 AM

Confidential Mobile, AL

Medicare Specialist / Life Agent

2009 - Current

Thorough understanding of CMS guidelines.

Market and Sell Medicare Advantage and Supplement Plans.

Provide ongoing customer service to existing customers.

Explain complex issues to help seniors understand their Medicare options.

Proficient knowledge of various health plans including, MAPD, HMO's, PPO's, etc.

Sell and cross-sell life and ancillary products.

Appointed with various life and health companies.

11/28/2012 12:00:00 AM

AHI Properties Mobile, AL

Property Manager / Leasing Agent

2006 - 2009

Managed a portfolio of 150 residential properties.

Maintained healthy relationships between investors and tenants.

Ability to coordinate teams, determine all prerequisites, develop and execute a plan of action while managing partner and vendor relationships.

Negotiated contracts and preparing and presenting sales / leasing proposals.

Negotiated fees and services with various contractors.

Developed and implemented new marketing strategies.

Created and streamlined copy for all marketing and advertising material for the Mobile Market.

Developed the strategies responsible for significant growth in the Mobile Market.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Monitored multiple databases to keep track of all company inventory.

11/28/2012 12:00:00 AM

Coldwell Banker Reehl Properties Fairhope, AL

Realtor

2004 - 2006

Built relationships with both buyers and sellers while providing counseling for all of their real estate needs.

Worked side-by-side with the engineer / developer on all aspects of the planning and implementation phases for a new 147 home subdivision.

Executed and monitored standards for user interfaces, page design and graphics development.

Presented plans at various County and City Commission meetings.

Negotiated with planning and zoning officials on both the city and county levels.

11/28/2012 12:00:00 AM

Mobile Bay Watch Mobile, AL

Internship

2003

Assisted in the development and implementation of the organization's first annual Delta Du fund raiser.

Assisted in the coordination of this race as well as being responsible for raising money and services for the event.

Designed unique print materials, including advertisements, brochures and logo designs.

11/28/2012 12:00:00 AM

University of South Alabama Mobile, AL

Graphic Designer

2002 - 2003

Designed and managed all print advertisements for the student newspaper and graduation publication.

Met all advertising and layout request deadlines.

Prioritized graphic workload and effectively coordinated multiple projects.

Utilized QuarkExpress and complete Adobe Suite of Products.

Education

2004 University of South Alabama Mobile, AL

Bachelor of Arts Mass Communications: Public Relations

Lambda Pi Eta: The National Communication Association Honor Society.

Coursework in:

Communication and Psychology

Organizational Communication

Public Speaking and Debating

Branding & Visual Messages

Crisis Communication

Minor in Business Administration With Emphasis on Marketing

Coursework In:

International Business, Finance and Accounting

Business Administration and Management

Business Law

Logistics

Human Resource Management

Organizational Behavior



Contact this candidate