Customer Service Sales Representative
Resume:
Thomas Legendre
Email: abpsiy@r.postjobfree.com
Address: * ****** **
City: Holliston
State: MA
Zip: 01746
Country: USA
Phone: 617-***-****
Skill Level: Support
Salary Range:
Primary Skills/Experience:
Technical Support, Customer Service, Help Desk, Desktop Support, Microsoft Office, Time Management, Cellular Phones, Call Center, Personal Computer Support, Mac OS, iPhone, Android, Blackberry
Educational Background:
Job History / Details:
Thomas Legendre
7 Travis Rd
Holliston, Ma 01746
abpsiy@r.postjobfree.com
Customer Service Representative with 10 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Sun/Oracle Customer Support Agent - Burlington, Ma
October 2010 - September 2012
Handled calls about issues presenting in Oracle s products.
Opened new case for engineering teams
Informed customers about issue resolution progress.
Worked with engineers & management to ensure case progression and problem resolution.
EMC2 Business Technical Analyst Westborough, Ma
September 2009 - June 2010
Provided base level IT support to company personnel.
Functioned as official contact between employees and wireless providers.
Troubleshoot, diagnosed, and directed employees with issues.
Apple INC Specialist Cambridge, Ma
March 2005 - November 2008
Participated in the Launch of the iPhone and iPhone 3G along with the release of Mac operating system Tiger and Leopard.
Assisted customer concerns and addressed customer issues.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning.
Processed merchandise returns and exchanges.
T-Mobile USA - Retail Sales Representative Newton, Ma
August 2002 June 2004
Held distinction as Data Specialist to inform customers and other employees about devices sold by company.
Answered customers questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Sprint PCS - Wireless Specialist
February 2002 - August 2002
Worked with Sprint and their retail partners to promote their products.
Built effective relationships with each store to develop superior customer satisfaction.
Staples Inc - Sales Associate Framingham/Natick, Ma
August 2001 February 2002
Assisted customers in store with various products carried there.
Made copies for customers on professional high-speed machines.
Processed merchandise returns and exchanges.
Placed special orders and called other stores to find desired items.
Cross-trained and provided back-up for other customer service representatives when needed.
Education:
New England Institute of Art May 2005 December 2008
Massachusetts Bay Community College January 1999 May 2004
Holliston High School - June 1998
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