Customer Service Manager
Resume:
Linda Blackmore
Email: *********@********.***
Address: ** ******** ******
City: Hammonton
State: NJ
Zip: 08037
Country: USA
Phone: 856-***-****
Skill Level: Management
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Linda Blackmore
28 Braddock Avenue, Hammonton, NJ 08037
Home: 856-***-**** ~ Mobile: 856-***-****
*********@********.***
Summary of
Qualifications: Travel Agent professional with (20+) years of experience in the Hospitality
& Vacation industries; Friendly, Organized Supervisor with a specialty in Training, Sales & Customer Service.
Professional
Experience: Manager 09/2011-07/2012
MCA Travel (Mount Ephraim, NJ)
-Supervised a staff of (20) travel agents
-Executed precise marketing and advertising strategies to increase sales
-Created & Updated online marketing tools regularly
-Greeted, Consulted & Adapted travel plans per client requests
-Received & Processed payment for traveling arrangements
Manager 11/2009-07/2011
GOGO Vacations/Flight Centre (Cherry Hill, NJ)
-Trained & Observed staff in proper company protocol
-Developed an incentive-based program for staff and clients
Manager 12/1979-11/2009
GOGO Tours (Voorhees, NJ)
-Opened a new branch office in New Jersey
-Recruited, Hired & Trained (10) agents
-Conducted sales calls to local travel agencies to build business
-Attended & Participated in seminars to develop client relationships
-Escorted & Educated agents` family trips regarding new destinations
-Scheduled meetings monthly to ensure superior customer service
Job Related
Capabilities: Proficient in various computer software programs
*Windows 2000,XP/Vista and Microsoft Office Suite
Education: High School Diploma
Saint Maria Goretti High School (Philadelphia, PA)
Diploma
Weaver Airline School (Kansas City, MO)
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