Customer Service High School

Dorothty J Shanahan

Email: abpsik@r.postjobfree.com

Address:

City: Manchester

State: NH

Zip: 03103

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard working and conscientious with a broad range of clerical and customer service experience. Able to meet tight deadlines in a fast-paced environment. Team player with outstanding work ethic. Eager to take on new challenges and learn new skills.

Educational Background:

High School Dipolma from Lowell High School, Lowell MA 1/2001 to 6/1966 (Business)

Job History / Details:

Career Overview

Hard working and conscientious with a broad range of clerical and customer service experience. Able to meet tight deadlines in a fast-paced environment. Team player with outstanding work ethic. Eager to take on new challenges and learn new skills.

Skill Highlights

Telephone Answering/Screening

Customer Support

Office Coordination

Accuracy in Accounts

Organization of Files and Records

Trouble Shooting and Problem Solving

Prioritizing and Time Management

Clerical andOffice Procedures

Core Accomplishments

Learned and used various new software programs and upgrades.

Interacted effectively with people at all levels of the organization as well

as with the general public.

Provided quality customer service by attentively addressing and factually documenting customer inquiries, requests, complaints and changes.

Methodically trouble-shot and solved problems with accounts, resulting in customer satisfaction and retention.

Rotated among different departments filling in for those who were on vacation or out sick; adapted to different formats, time constraints, work styles, while keeping on schedule.

Answered and screened phone calls for the organization.

Professional Experience

December 1994 to April 2012

Lowell Sun/Media News Group Lowell, Ma.

Accounts Rec/Payable Clerk

Education,

Some College/Business Courses Business

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