Customer Service Quality Assurance
Resume:
Jennifer Kemp
Email: abpsgg@r.postjobfree.com
Address: **** ****** **
City: Lebanon
State: TN
Zip: 37087
Country: USA
Phone: 615-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jennifer L. Kemp
5619 Hebron Rd, Lebanon TN 37090: 615- 426- 8284: abpsgg@r.postjobfree.com
WORK EXPERIENCE:
Quality Assurance Representative Lead 2012 - Current
Quality Control Consultants Group aaa Spring Hill, TN
aa Pressure Test all Condensers and Radiators for Shipment to Nissan from Valeo
aa Identify damage, tag for rejection and remove damaged items
aa Report findings and complete paperwork in a timely manner detailing each quality check
aa Oversee and audit each quality check performed by other members on PWMaaas, ITOC (J) and ITOC (k), Bracket Checks, Radiator pipe checks.
aa Oversee activities, train, and review paperwork of small crew of employees make sure all time sheets and paperwork filled out correctly and faxed to management at the end of shift.
Various Temporary and Contract Jobs 2007 aaa 2012
Underwriter Temporary employee - Permanent General Insurance aaa Data entry
Contract Auditor aaa Overland Solutions aaa Audit interviews, data entry, phones
House Keeper aaa Elm Croft Assisted Living aaa Care of Alzheimer patients
Trainer aaa Staff Management aaa Testing and Safety Training of Dell Temps
Accounts Receivableaaas clerk aaa Direct General Insurance aaa Data Entry
Inside Sales aaa Walgreens aaa Customer Service, Sales, Stocking Duties
Field Premium Auditor 2005 - 2007
St. Paul Travelers Insurance - Nashville, TN
aa Conducted highly sensitive senior level quality audits in a timely manner
aa Worked well under pressure, multitasked with attention to detail.
aa EXCEL, Outlook, M S Word, Lotus Notes
aa Passed CPCU Exams APA 91 and APA 92
Field Senior Premium Auditor 1999 - 2005
State Compensation Insurance Fund - Fresno CA 95991
aa Conduct highly sensitive senior level workers compensation audits
aa Conduct audits in a timely manner with attention to detail.
aa Work well under pressure
aa EXCEL, Outlook, M S Word
Account Manager for Vice President of Company 1994 - 1999
Buckman Mitchell Insurance aaa Visalia CA
aa Marketing, sales and service of Insurance Products
aa Processing payments and billing responsibilities
aa Typing proposals, Promoting business at Trade Show
EDUCATION:
California Polytechnic State University aaa Ag Business Management aaa Bachelor of Science
Middle Tennessee State University aaa School of Science aaa continued education
VOLUNTEER WORK:
Disaster Animal Response Team aaa FEMA Certified aaa Tennessee Department of Ag Certified
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