Customer Service Manager
Resume:
Joseph Duke
Email: *********@********.***
Address: **** ***** ****
City: Opelika
State: AL
Zip: 36801
Country: USA
Phone: 334-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Joseph F. (Joey) Duke
2405 Haley Lane
Opelika, Alabama 36801-1601
*********@********.***
E X P E R I E N C E
KOHLS Department Store (August 2008 to November 2012)
Opelika, Alabama
Customer Service Area Supervisor. Responsible for training and follow-up to ensure each Associate was working within the guidelines of Kohls policies and procedures for POS/CS (Point-of-Sale/Customer Service) operations. Supervised and reviewed schedules of the stores POS/CS teams. Required to lead by example and drive Kohls Customer Service philosophies. Responsible for all cash office functions. Responsible for ensuring that credit standards were communicated and credit goals were achieved. Participated in the E3 Management Program.
Auburn Internal Medicine, P.C. (April 2008 to June 2008)
Auburn, Alabama
Practice Manager. Sole responsibility of daily operations for this single physician medical practice. Duties included (but, were not limited to) personnel management, accounts payable, accounts receivable and overall facility management. Instrumental in updating antiquated office policies relating to personnel management and the practices working relationships with various vendors.
East Alabama Urology Associates, P.A. (November 1997 to April 2008)
Opelika, Alabama
Patient Accounts/Operations Manager. Responsible for overall billing and collections functions for this two physician medical practice. Supervisor to two Billing/Insurance Assistants whose functions included coding, billing and insurance claims processing with follow-up. Responsible for database input and management with respect to the practice management software which requires working closely with front office staff. Responsible for liaison with practice management system vendor in communicating new programming needs and/or software support requirements. Acted as Operations Manager performing general office manager duties when Office Administrator was not available.
Annabelles Creations (January 1995 to November 1997)
Auburn, Alabama
Store Manager. Business was retail gift shop specializing in Gourmet Gift Baskets and Imprintable Stationery. Responsible for daily operations including employee management, inventory control, accounts payable, accounts receivable and general bookkeeping. In addition, gained valuable computer knowledge as sole operator of special imprinting equipment used to complete all imprinting workorders generated by the shop. Played important role in initial start-up and opening of this business.
EXPERIENCE (continued)
E.N.T. Surgical Clinic of East Alabama, P.C. (November 1991 to December 1994)
Opelika, Alabama
Business Office Manager. Duties included sole responsibility for operation of business office handling accounts receivable and collections for this lone-physician medical practice. Responsibility also included supervision of insurance department and front office operations. Encouraged and led eventual transition from manual office procedures to computerization. Changes included computerization of patient social information and medical history, patient appointment scheduling, patient billing (accounts receivable and collections), electronic insurance filing, etc. Served as liaison between practice management system support and our
office when there was a problem with the computer system. Computerization changes proved to enhance the productivity of each department in our office. Also, in the process of being trained to eventually step-in as overall Office Administrator upon retirement of then current Administrator. Upon sudden death of physician/owner in March of 1994, duties focused on extensive recruitment of a possible replacement physician. After failing to interest a qualified replacement, focus shifted to total liquidation of medical practice and eventual sale of building.
National Tire Wholesale (August 1988 to October 1991)
Atlanta, Georgia
Store Manager. Business is Decatur, Georgia unit of a then 16 store franchise representing one of the largest volume tire retailers in the United States. Duties included complete responsibility for sales, marketing and daily operations at this location.
W. D. Little Associates Inc., Mortgage Brokers (May 1986 to July 1988)
Marietta, Georgia
Business responsible for processing single family residential home loans. Duties included loan processing, underwriting and coordination of loan closings. Strong working relationships with the borrower, lenders, appraisers and closing attorneys.
The First National Bank of Atlanta (August 1983 to May 1986)
Atlanta, Georgia
Entered in position of paying and receiving clerk, earned promotion to Personal Banker position. This position called for complete knowledge of all retail banking services offered by First Atlanta (now Wachovia Corporation) including originating installment consumer loans. Responsibilities included interviewing prospective loan customers, loan approval, documentation and maintenance.
E.N.T. Surgical Clinic of East Alabama, PC (June 1977 to August 1981)
Opelika, Alabama
General office work. Duties included posting accounts receivable ledger, general monthly patient billing, preparing patient records for clinic, filing patient insurance, posting accounts payable ledger and assisting physician during clinic making sure patients had adequate tests, x-rays, etc. prior to seeing physician. This was a part-time job during summer and between quarters in college.
E D U C A T I O N
Auburn University at Montgomery (January 1992 to December 1993)
Montgomery, Alabama
Earned credit toward an eventual Masters Degree in Public Administration with a concentration in Health Care Administration. Incomplete due to personal reasons.
Affiliations included membership in American Society for Public Administration.
University of Georgia (September 1977 to December 1981)
Athens, Georgia
Earned Bachelor of Arts Degree in History. Extracurricular activities included membership in University of Georgia Varsity and Redcoat Bands.
E M P L O Y M E N T A F F I L I A T I O N S
Medical Group Management Association of Alabama (1997 to 2008)
Medical Group Management Association of Alabama (1993 to 1994)
(Appointed E.N.T. Breakout Group Leader during Spring/1994 State Convention)
Mortgage Bankers Association of Georgia (1986 to 1988)
P E R S O N A L R E F E R E N C E S
Shane Harris 334-***-**** Nick Johnson 334-***-**** Alphonso Willis, MD 601-***-****
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