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abpse5@r.postjobfree.com

EXPERIENCE

Networking:

Dates Employed: 10/06 - present Lead Field Tech / Deployment Specialist Field Solutions / NCR/

Lead Field Installation Technician Fujitsu (TX. 75034)

Dates Employed: 03/05 - 9/23/06 System Service Representative IBM

(IMAC) 2345 Grand Blvd. Kansas City, Mo. 64108

Lead technical Installations, Deployment and Migrations, Support and Service for major clients in Field service .Perform LAN and WAN Add, moves, change, site/infrastructure assessment, configuration, desk side support, train on systems, POS installation and various peripheral equipment. Applied oral /written communication, leadership, problem solving, basic electrical and low voltage knowledge. Manage inventory, work flow and contract help.

Provide feedback, report progress towards goals and objectives, issues, risks and lessons learned input to refine program / project tasks and requirements. Ensure work scope is understood by the team and schedule is maintained.

Represent client at each site Installation, de in-Installation and deployment. Be responsible for being at each site, on time and per schedule.

Be the Representative Point of contact (POC) on-site during the site installation/projects.

Be responsible for downloading and thoroughly reviewing all the pertinent information about the site, cabling, equipment drawings, and installer checklist, site deployment and installation documents prior to the deployment of the site.

Coordinate and manage the on-site cabling activities during the deployment process.

Communicate continuously with the client and report arrival, installation progress status, issues, phase completion and departure.

Direct all Cabling technicians, Deployment technicians and other contract help.

Be responsible for all installation requirements such as hardware failures, missing hardware, staffing issues and incidents to include obtaining sign-off at the completion of site installation and all customer communications.

Be responsible for overseeing the installation of the infrastructure, testing and documenting all operable automation and infrastructure equipment.

Be responsible for sending the completed Installation paperwork to the client.

Dates Employed: 04/96 - present System Analyst Connect Plus

Installation Technician & Deployment Specialist Connect Plus

Dates Employed: 04/96- 2004 Tech Support Spcl / Sys Admin / NW Analyst Kelly IT Services

Evaluate and determine systems, equipment and infrastructure requirements for Compatibility and Compliance for deployment. Persistent research and investigation of Best Practice and Compliance regulations as a prerequisite to documenting and recommending needed changes and cost analysis for purchasing. Performed Help Desk support, System Administration, trouble shooting and solutions. Determined and submitted the manner and means, policy procedures, supporting documentation, appropriate Compliance Awareness information, detailed drawings, description of needs infrastructure, functions and steps required to implement tasks / projects.

Design, plan, and install structured Networked data low voltage wiring systems for distribution of (CCTV) security systems, video / image servers, firewall, file servers, phone, alarm interfaces, Low voltage systems, cabling and infrastructure for residential and small business.

Prepare workflow charts, time and cost estimates for completing projects. Provide good customer service, support, training, Residential data, security structured wiring and distribution.

Install or Set up and maintain new and existing computers, servers, printers, systems, phones, copiers and user accounts, Network Administration, Project management ( Wireless and Wired Network DSL Modem, NetGear Firewall router, 3Com Switch- VLAN ) and phone cabling. Provided extensive Help Desk support for Internet Sales. Maintain Online Sales account applied daily updates. Shipping, receiving, posting and packing including using UPS, USPS FEDEX account and LTL accounts.

(Performed System Admin, Phone Admin (Mail System: CRS System (Octel, SwitchView v.6.1 DMS-100 rel.7.6)Network Admin duties.

Monitored and maintained network and systems productivity.

Performed in a Leadership and Team member capacity major Desktop and POS Deployments and Migrations installation, configuration, adds, moves and changes. Develop and executed deployment strategies for growth and development initiatives.

Coordination and interaction or Liaison with various vendors regarding peripheral compatibility, configuration, expenses, inventory, cost analyst and implementation/installation issues.

Coordinate and provide group and/or individual training sessions, activities, educational updates and documentation of systems administration, network security, tape backup and other LAN issues.

Respond to trouble calls in a timely manner. Directs users in the correct procedures to resolve the problems or

investigate and resolve the issue personally using a defined escalation procedure for notification.

Network and phone cabling. Provided extensive Help Desk installation, customer and client support and service.

Maintain a formal problem logging procedure and follow up to ensure that satisfactory resolutions are achieved in a timely manner, incl. documentation of network configurations, phone configurations, inventories and activities. Worked accurately to meet frequent deadlines. Made decisions and recommendations typically without changes from the owners and management.

Demonstrated ability to negotiate, persuade and justify in order settling a problem. Gain cooperation with a diverse audience or when sensitive material is involved.

Manage, Assign and review the work of people performing similar or related work with equal or higher skills.

Analyzed, managed, supervised, or performed work necessary to plan, design, develop, acquire, document, test, implement, integrate, maintain, or modify systems for solving problems or accomplishing work processes by using computers. Applied involvement in supporting subject-matter users by developing or designing applications for computers and in selecting or assisting in selecting computer equipment. Provided Consulting, Liaison services, Proposals, Cost analysis reports regarding the installation and support for small office and home office and businesses including all hardware and software design, infrastructure, cabling, training, troubleshoot/resolve problems, repair equipment, documentation, presentations and implementation in LAN / WAN environments.

Dates Employed: 06/00-10/01 Network /System Analyst Children Mercy Hospital

2401 Gilham Rd. Kansas City, Mo. 64108

Independently investigate and evaluate new information technologies and make recommendations for best use of

technology for a particular application, project or deployment.

Managed, design and implemented individually assign projects from start to finish within budget. Install and maintain Desktop

Workstation and Server software and Hardware. Install and configured Backup System Veritas, ARCserve2000 - Backup Exec. Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyze user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities,workflow, and scheduling limitations. Analyze and recommend commercially available software. Work with computer programmers.

Computer Operations: 8 years…….details provided as needed

03/94-1996 Systems Operator Analyst Boatmen Banking Technology Center (NOC) KC. .

04/90-03/94 Console System Operator/Special Projects Jackson County Court KC. .

01/88-03/90 Computer Operator, System Admin/Tech. Menorah Medical Center KC. .

EDUCATION

06/2007 - 12/2008

NTC (NICET Cert)

CCTV System Design and Installation

Audio and Video..NTC

NTC (NICET Cert) Networked CCTV SYSTEM DESIGN & INSTALLATION

12/2006 - 03 /2007

Leviton structured wiring completed Part 1,11,111

8/05 -12/05 IBM Tivoli Training 2/01 - 6/02 Smart Certify & New Horizon

Tivoli Bus Sys Mgr Fundamentals: Intro to TBSM Cisco Router and Switch configuration

Tivoli Implementation Skills: Networking and Network Hardware

1/00 - 5/00 Penn Valley College 1994 - 1996 TCT (Boatmens Tech Center)

1/94 - 5/95 Kansas City, Missouri Data Cmcn. Networks

Microsoft TCP/IP Networking Lan / Wan Internetworking

Telecommunication Technician T1 Networking

Electronic Communications Systems TCP/IP Networking

Network Admin/Engr.

1987-1988 Dickinson College 1985 - 1986 La Technical Institute

Kansas City, Mo. Lafayette, la.

Certified in computer Programming Computer Programming / Operations

Business Applications, Accounting

HARDWARE &

SOFTWARE

Wan: Networks: Cisco, 3Com Managed Switch, NetGear Wireless/Wired Router, DSL Modem, Sonic Firewall 2040

Systems: AS/400,IIS; DNS; WINS; FAX, MS NT 4; Novell 4.11/5.x ; WIN 2000, Win XP, MS Exchange, MVS 3090

Laptops/PCs/Terms: IBM, Compaq, Dells, Toshiba, Winbook

APPLICATIONS: MS OFFICE (word, excel, access, power point Front Page 2003, Small Business Server,

RPG 111,COBOL.Lotus Notes, McAfee and Norton Anti Virus, Veritas Backup Exec

PRINTERS: (IBM) 5225, 3203, 3262-B1, 6262/022 HPs 4si, 5si, 6si (STORAGE TEK) 1500,5000

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