Customer Service Management

Warren Ziegler

Email: *********@********.***

Address: ** ******** ***.

City: Pompton Plains

State: NJ

Zip: 07444

Country: USA

Phone: 973-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

49 Franklin Avenue

Pompton Plains, NJ 07444

Warren M. Ziegler

*********@********.***

Home 973-***-****

Cell 973-***-****

Supply Chain Facilitator

Manufacturing Leadership ... Workforce Development ... Safety Initiatives ... Logistics

* Adept in all stages of the workflow process gained from broad experience in various industries.

* Skilled in establishing quality standards, cost efficiency, and productivity increases while maximizing material/equipment usage and labor resources cost effectively and in accordance with cGMP.

* Dedicated to timely development and completion of projects, fostering a culture of continuous process improvements to meet client needs and bring products to market quickly.

* Knowledge of SPC, as well as ISO and ASTM standards; computer skills include MS Office applications and inventory management utilizing AS400 and JD Edwards programs

* Recognized as a detail- and deadline-oriented problem solver with major strength in developing employees through involvement in teams, cross-training, and empowerment.

* Ability to balance people best suited for jobs, equipment and workload to eliminate labor shortages and meet critical timelines.

* Expertise in the areas of:

Planning/monitoring production schedules

Vendor evaluation/problem resolution

Line equipment setup/testing

Manpower and resource planning

Raw material and parts procurement

Product line cost/benefit analysis

Troubleshooting/root cause determination

New product engineering/development

Parts subassembly/ preassembly

Inventory management Quality assurance inspection

Packaging requirements

Expediting urgent orders

Superior customer service

Product flow and rotation

Workforce training (GMPs, SOP, and safety)

Timely shipment of finished goods

Distribution coordination

Warehousing/storage

Policy and procedure development

Professional Experience

SHOPRITE, LINCOLN PARK, NJ 2012-Present

Sales Associate-Seafood Department

Responsible for the sale of various seafood products to daily customers. Job responsibilities include taking orders, serving customers, restocking inventory, packing seafood products, and detail cleaning of work station.

BP LUBRICANTS, USA, DIVISION OF BRITISH PETROLEUM CORPORATION, WAYNE, NJ 2004-2011

Corporate headquarters of refining and marketing segment for Castrol automotive and commercial lubricants, importing and distributing 75 million gallons of products throughout the Americas.

Third Party Facilitator for Procurement and Supply Chain Management

Managed the day-to-day activities across third party manufacturing and warehousing sites in Texas, Louisiana, and West Virginia as well as European raw material vendors. Maintained effective working relationships and timely delivery of all products blended, packaged and labeled for distribution throughout the Americas. Ensured compliance with contractual agreements, demand requirements and performance criteria in operational activities that including planning, manufacturing, warehousing, logistics, and inventory management.

* Spearheaded strategic business plans to reduce inconsistent productivity issues, which eventually increased in-full on-time (IFOT) and quality performance from 75% to 95%.

* Played a major role in expediting urgent shipment 200% above forecasted amount of a proprietary blend of motor oil for BMW USA to avoid customer stock-out situation and loss of confidence. Accomplished delivery within 2 weeks, normally requiring 2 months from placement of order.

* Reduced monthly outstanding accounts receivable problem at a third party site from $1 million to $100,000, putting $900,000 back into cash flow.

* Received 10 monetary awards in 7 years of employment for identifying and implementing solutions to issues above and beyond job duties.

Warren M. Ziegler Page 2

VITAL SIGNS, SUBSIDIARY OF GE HEALTHCARE, TOTOWA, NJ 1995-2004

Manufacturer of disposable medical products, primarily for respiratory and anesthesia patient care.

Quality Special Project Engineer (2000-2004)

Led cost improvement programs, which included validation of new and transferred medical components, evaluation/corrective action for product complaint review, qualifying packaging equipment, and upgrades to existing equipment.

Production Manager (1995-2000)

Supervised a production team consisting of 5 supervisors, 40-50 line workers, 4 machine operators, and 2 package handlers, fulfilling customer orders averaging 1,000 cases daily.

Employment Highlights

* Collaborated with Engineering and Product Development teams to test and evaluate plastic resins from overseas vendors, selecting a type that met strength criteria and FDA compliance at a lower cost per pound for use in launch of -Actar,- CPR training dummy.

* Brought management`s awareness to recurring quality problems in the production of critical subassemblies, leading to the installation new ultrasonic welding equipment. Once operational, cut reject rate from 30% to less than 1%, resulting in higher yields, less scrap, and more timely delivery to customers.

* Through machinery automation, doubled production of breathing circuits from 1,000 to 2,000 circuits per day (200 case varieties) within 6 months. Replaced 6 manual assemblers (10% of workforce) and reduced medical leave costs associated with carpel tunnel syndrome for a savings of $120,000 per year.

* As integral team member with upper management, reengineered floor layout of packaging lines and machine centers, retrained line personnel, and streamlined process flow, resulting in 25% productivity improvement within 6 months and a cost savings of $150,000 per year.

* Modernized assembly equipment that improved workforce morale and contributed to 5% efficiency increase.

* Ensured workplace met all governmental regulations as to environmental, health and safety standards. Followed up promptly on any employee complaints and concerns so that there were never any major issues upon inspection by FDA and OSHA officials.

RECKITT BENCKISER MANUFACTURING DIVISION, BELLE MEAD, NJ 1985-1995

Leading manufacturer of diversified household products

General Supervisor of Manufacturing

Managed workforce of 2 production supervisors and 40-75 line personnel in the manufacture of aerosol, liquid, and solid-filled products.

* Increased manufacturing floor space by 50% by creating a multipurpose line out of 2 pre-existing lines, thus minimizing downtime between products. Developed a workable line layout, integrated multiple machine centers, and facilitated taskforce to stay on schedule. Built this new production line in open floor space within 8 months, resulting in an annual cost savings of $150,000.

Education

The Pennsylvania State University, University Park, PA

MBA Marketing/Finance and Operations Management 1984

Duke University, Durham, NC

BA Management Science 1981

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