Customer Service Administrative Assistant

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Nadine Roberts Phone: 954-***-****

*** ** ***** *** #*** E-mail: *****@****.***

Pembroke Pines FL, 33026

Objective

To obtain an entry-level position that allows me to further develop my administrative and customer service experience with an opportunity to grow and excel in my area of expertise.

Employment History

1/2008-9/2009 United Insurance of America Miami, FL

Customer Service Rep

Handled with accuracy inbound and outbound calls

Service customers’ inquiries about billing and cancellations

Assist supervisor with research and presentations

Able to collect over 75% of past due insurance premiums

Strong problem solver and superior professionalism

Sensitive and compassion to customers needs

3/2002-11/07 Access Diabetic Supplies Miramar, FL

Administrative Assistant

Direct customer service

Made and receiver over 85 calls per day

Troubleshooted technical problems

Send out newsletters and memos

Fax, mail and E-mail clients

Set, schedule and confirm appointments

Major Accomplishments

Five years of administrative and customer service experience

Awards for efficiency and superior customer service

Certificate and gifts for Rep of the month

Promotion to lead Rep

Education 1997-2001 HS Diploma Miramar High School

2005-2006 Kesier University (Health Service Admin)

2007 240 Insurance License

Special Skills

60WPM, Microsoft Word, Excel, PowerPoint, Access,

Knowledge of office equipment

Reference: Available upon request

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