Customer Service Sales

Ronda J. Norman 919-***-****

********@*****.***.***

**** ******** ***** *** ***

Durham, NC 27707

Summary of Qualifications

Exceptional interpersonal and public communication skills

Enthusiastic, hardworking and creative team player as well as effective leader

Familiar with creative methods to utilize marketing tools and media

Technically proficient at MS Word, PowerPoint and Excel; typing speed 75 wpm

Education University of North Carolina, Chapel Hill, NC

Bachelor of Arts, Journalism and Mass Communication with focus in Public Relations, 2005

Air Force Reserve Officer Training Corps, August 2001-2003

Professional Vice Chancellor and Dean of Student Affairs Office, UNC, Chapel Hill, NC

Experience Student Assistant, August 2003 Present

Execute daily office duties, including filing, copying, and phone services

Performed required traveling tasks and created Summer Reading database

Secretary of the Air Force Public Affairs Office, Pentagon, DC

Public Communication & Aviation Support, Summer and Holiday Season 2003

Tracked, compiled and orchestrated hundreds of requests for global aviation events

Managed the Air Force data base of 950+ Operation TRIBUTE TO FREEDOM events

Up Against the Wall, Dale City, VA

Sales Associate, Summer 2002 and Summer and Holiday Season 2003

Employed office automation equipment as customer service agent

Entrusted to manage thousands of dollars in sales and stock retail merchandise

Air Force Office of Scientific Research, Alexandria, VA

Grant Officer/Contracting Assistant, Summer 2002

Aided in awarding millions of dollars in grants to corporations and colleges nationwide

Captured daily recordings and updates of Air Force budget records

Information Tickets and Tours Office, Shaw AFB, SC

Assistant Director of Information, Summer 1999 and Summer 2000

Executed dozens of local marketing programs and advertisements

Facilitated ticket sales for military families to attractions and events nationwide

Volunteerism The University Admissions Office, University of North Carolina, January 2004- Present

Provide campus tours for visiting families and perspective students

Tar Heel Sports Network, University of North Carolina, August 2003 Present

Assisted as audio visual technician, statistician for Women s Basketball

Perform numerous responsibilities during Roy Live talk show

Carolina Blues Football Program, University of North Carolina, April 2002 Present

Conducts hundreds of stadium tours for recruits and families

Influences dozens of high school athletes to further their education at UNC-CH

Campus Y Programs, University of North Carolina, Sept 2002 Present

Criminal Justice Action & Awareness Club and The Big Buddy Program

Mentors 2-12 trouble teenagers at the Durham County Youth Home as well as one on one

Leads public speaking training, mock interviews, team building exercises and basic academics

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