Project Management Developer
Resume:
Mary Mahoney
Email: abps87@r.postjobfree.com
Address: **** ******** ****
City: AUSTIN
State: TX
Zip: 78759
Country: USA
Phone: 512-***-****
Skill Level: Experienced
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mary Mahoney
abps87@r.postjobfree.com
***MicroSoft Word resume available at:
https://docs.google.com/viewer
a=v&pid=sites&srcid=ZGVmYXVsdGRvbWFpbnxtYXJ5bWFob25leXJlc3VtZXxneDoyMzY5ZTJiNDk3ZGI1OTQ
NOTE: I work in the Austin, Texas area only.
Summary
Extensive experience:
* Plan, write, edit, and update training Websites and training plans, user
guides, installation guides, and award-winning reference and technical
support documentation. Manage three or more documentation projects at the same time and deliver all of them on schedule.
* Design customer-facing documentation such as online help and tech notes in a customer-focused environment.
* Deploy strong project management skills. Track documentation needs, advise writer peers, release leads, managers, and developers on topic
organization and on-schedule prioritization.
* Adept at learning new software required for optimal performance of
technical writer tasks.
Skills and Software
Authoring Software/Tools: Dreamweaver, HTML5, DITA (Arbortext Editor 5.4), XML, Microsoft Office, including Microsoft Word, Adobe FrameMaker, SGML, ID Work Bench (IDWB), Homesite, Adobe Acrobat Professional X (10), FrontPage. Graphics: MS Paint, HyperSnap 7, Snagit. Administrative: SharePoint, Agile, Microsoft Outlook, Lotus Notes, Search and Replace, Beyond Compare. Operating Systems: Windows 7, Windows XP, AIX, various Linux and UNIX OS.
Employment History
APN, Inc., Austin, TX
Technical Writer, Dell GSD Learning & Development Global Operations
5/2012-11/2012
Develop online training for Dell 12G storage controllers and servers. Work
with subject matter experts (SMEs) to resolve questions and requests for
change regarding Dell training. Extensive recoding of online training
layouts using HTML5. Used HTML5, XML, Web tools and Dreamweaver. Use Adobe Photoshop to manipulate image size and touch up photos. Use Acrobat X to structure the order of multiple files that will comprise a new PDF. Research and write Training Plan and Analysis documents based on marketing documents and statements of work. Develop in multiple server environments, and request replication of approved Web content using a SharePoint database form and dashboard. Update course launching buttons, and test course listing and launching software. Fix links in multiple syntaxes.
Computer Task Group (CTG), Tucson, AZ (Remotely from Austin, TX)
4/2011-10/2011
Information Developer, IBM SAN Volume Controller Group
Researched and wrote service procedures for hardware maintenance and
installation guides. Performed copy edits on a large number of books.
Assembled books using ditamaps and transformed to PDF and XHTML. Researched new artwork needed for mechanical parts. Coded internal and external links and maintained latest information in IBM-wide document repository.
Supervised trademark scan and ensured compliance with corporate style. Used Arbortext Editor for authoring DITA. Used eReview and special translation packaging tools. Project management was by Agile.
Computer Task Group (CTG), Austin, TX
3/2010-8/2010
Information Developer, IBM Power 7 Systems Hardware and User Experience
* Wrote online help for several hardware management consoles. Participated in customer calls and out-of-box experience to understand what the end user thought relevant. Used Arbortext Editor DITA. Coded HTML. Project management was by Agile.
* Consulted SMEs concerning priorities for service department procedures.
Wrote server component hardware installation procedures for components such as the Power 7 system processor and general service functions manual. Wrote documents in DITA, using a wide range of authoring and reviewing tools such as eReview, Pubtrk, and server-based document build tools that output PDF and XHTML for IBM`s information center.
SDI, Inc., RTP North Carolina (Remotely from Austin, TX)
9/2008-5/2009
Information Developer, IBM WebSphere Business Monitor
* Analyzed test data, identified solutions, and wrote troubleshooting tech
notes for IBM WebSphere Business Monitor technical support. Resolved defects assigned to documentation team in consultation with SMEs. Project management was by Agile.
* Wrote migration topics for large HTML information center. Used Arbortext
Editor DITA.
Spherion, Austin, TX
7/2006-9/2008
Information Developer, IBM Tivoli Security Information Development
* Outlined and wrote a wide range of guides: user, getting started,
installation and administration, troubleshooting, online help, and what`s
new. When writing help, operated in-development user interface to determine behavior of software. Performed large numbers of format conversions using ID workbench. Coded DITA, HTML, and SGML.
* Received editor training to enhance my ability to spot inconsistencies and style variances in documents.
* Fixed defects assigned to documentation team. Worked with engineers,
developers, release leads, and usability experts to help design an interface and documentation for a complex data integration tool. Project management was by Agile.
Dell Inc., Austin, TX
2/1999-4/2005
Technical Writer-Editor/Consultant
* Award of Excellence in Technical Communications from the Society for
Technical Communication (2001) for the Dell SNMP Reference Guide and for the Dell CIM Reference Guide.
* Using Adobe FrameMaker and FrontPage, wrote online help, user guides,
administrator`s guides, readmes, and publication plans. As team lead,
frequently advised team members on any adjustments required to ensure timely delivery of documents to web and translation.
* Tested installation scenarios for Dell Open Manage Server Administrator on multiple major operating systems. Personally installed Server Administrator on Dell Servers running Novel Netware, Microsoft Windows Server, Red Hat Linux and documented differences. Operated a wide range of GUIs for system administrator tools.
Education
* Ph.D., University of Chicago, Chicago, IL. 1977. Political Science.
Danforth Fellow.
* M.A., The University of Chicago, Chicago, IL. 1973. Political Science.
Danforth Fellow.
* B.A., Ohio Wesleyan University, Delaware, Ohio. 1972. Philosophy. Minor:
Business and Economics. Phi Beta Kappa, Summa cum laude.
Contact this candidate