Customer Service Human Resources
Resume:
Julian Sylve
Email: *********@********.***
Address: None
City: Long Beach
State: CA
Zip: 90801
Country: USA
Phone: 424-***-****
Skill Level: Management
Salary Range: $100,000
Primary Skills/Experience:
Human Resource procedures HIPAA, CPR/First Aid, Medication Staffing and Retaining Employees Time Management Microsoft Excel, Word, Outlook
Educational Background:
Bachelors Degree, Human Resources
California State University, 01/2006 - 06/2010
Long Beach, CA
Not Selected,, Not Selected
Job History / Details:
CAREER OBJECTIVE
A position in Human Resources, which will enable me to apply my background and experience in promoting and implementing human resource values by planning and managing human resources programs.
SUMMARY OF QUALIFICATIONS
Experienced in leading a team of Managers and delivering HR services to diverse employee groups
Skills and competencies in labor management relations, EEO, leadership development, and workforce planning
Highly effective verbal, written and interpersonal communication skills with demonstrated presentation skills
Organizational leadership skills and customer service orientation
Project management and implementation skills Analytical and problem solving skills
EXPERIENCE
Human Resource Director - 2009 - Present
South Bay Vocational Center, Harbor City, CA
Develop organization strategies by identifying and researching human resources issues, contributing information, analysis, and recommendations to organization strategic thinking and direction, establishing human resources objectives in line with organizational objectives.
Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, EEO compliance, and labor relations.
Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Accomplish special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Support management by providing human resources advice, counsel, and decisions, analyzing information and applications.
Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Habilitation Counselor - 2008 - 2009
South Bay Vocational Center, Harbor City, CA
Managed a case load of 70 developmentally disabled adults
Ensured that each client actively participated in their case planning/service design and received all appropriate assistance in their individual maximum potential.
Completed Individual Habilitation Service Plans, annual and semi-annual individual client assessments, provision of client counseling, intervention, and referral for ancillary services as needed.
Interacted with families, care providers, and agencies (referral, regulatory, governmental) as needed.
Advocated on behalf of clients and protection of their rights, with dedicated effort to promote their input and choice in all decision making.
Assisted clients in locating job openings by utilizing available tools and community resources.
Regional Accounts Manager - 2006 - 2008
Pepsi Corporation, Buena Park, CA
Developed and implemented customer service standards, policies and procedures.
Identified and implemented strategies to improve quality of service and productivity.
Defined pro-active policies and controls to ensure compliance to service level commitments.
Ensured the necessary resources and tools are available for quality customer service delivery.
Responsible for customer satisfaction including knowledge of customer environment, professionalism, periodic visits, satisfaction surveys.
Analyzed relevant data to determine customer service outputs.
Managed and developed billing services team including work delegation and prioritization; training and cross training staff where appropriate; recruitment and retention strategy definition.
Recommended and implemented changes leading to best-practice operations.
Participated in performance management initiatives with billing services staff.
Communicated actively with Operations and Finance to review cross-departmental impacts and reconcile data sharing.
Analyzed relevant data to determine customer service outputs.
Managed and developed billing services team including work delegation and prioritization; training and cross training staff where appropriate; recruitment and retention strategy definition.
Recommended and implemented changes leading to best-practice operations.
Participated in performance management initiatives with billing services staff.
Communicated actively with Operations and Finance to review cross-departmental impacts and reconcile data sharing.
TRAINING & SKILLS
HIPAA, CPR/First Aid, Medication administration, Sexual Harassment
Human Resource procedures for 501 (c3) charitable organizations
Ethics Employee and Management Consultation
Community and University Admissions Assistance
Staffing and Retaining Employees
Sound ability to manage the time of self and others
Key Account Relationship Management
Vendor and Customer Relations
Key Account Development
Software: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office Outlook
EDUCATION
Certificate - 2010
California State University, Long Beach, CA
Extended Education- Human Resources Management
B.A., Sociology - 2009
California State University, Long Beach, CA
Emphasis in Counseling (group interactions and interpersonal relations)
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