Analyst Quality

Location:

Arlington, TX

Posted:

November 22, 2012

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Resume:

WELCOME TO SHARI'S WINDOW ON THE WORLD

updated resume available on:

careerbuilder.com

monster.com

dfwhelpwanted.com

SHARI HOLCOMB

OBJECTIVE:

Opportunity for continued advancement as an HTML Coder and Web Designer.

COLLEGE LEVEL COURSEWORK/LOW-LEVEL EXPERIENCE IN THE FOLLOWING:

BOOKMASTER ASSEMBLER SCRIPT COBOL CICS

OS/MVS JCL PARADOX SQL/QMF REXX

REAL WORLD EXPERIENCE AND SKILLS IN THE FOLLOWING:

HTML 3/4, working knowledge of JavaScript, MS Frontpage,

Netscape Composer, Micrographics Designer/Publisher,

Zyworld Graphics, Design/Site Layout ability, Typing/Keyboarding (65+).

PLATFORMS:

WINDOWS 95 WINDOWS 3.1 INTERNET

MVS/XA DEC/VMS VM/SP, VSE

SOFTWARE:

JES328X INFOMAN/PNMS NETMAIL/EMAIL/NOTES NETVIEW

IOF/SAR/SDSF TSO/DDG PROCOMM/TELIX SABRE

EXCEL 5.0 MS WORD 6.0 MS ACCESS POWERPOINT

HARDWARE:

PENTI PC,ATT/IBM PC6386,486 LAN GATEWAY HP LASERJET 4 PTRS

IBM 370 IBM 3083/84, 3090-600S IBM CRT 3194/3270 DEC(PDP10)

3420/80 TAPE DRIVES IMPACT/3820 PTRS DASD 3330,50,80,90

Web Design by Shari's World

Since 1996, I have been coding sites utilizing HTML

and various other Internet Applications.

I author and administer websites for both

individuals and small businesses.

EMPLOYMENT:

ORIGIN IT-ARLINGTON, TX 01/1999 to 10/1999

JOB TITLE:WEB DESIGNER

DUTIES INCLUDE CONCEPTION, AUTHORING, AND ADMINISTRATION OF

NEW INTRANET SITE FOR THE ORIGIN I.T. HELPDESK UTILIZING HTML

JAVASCRIPT,AND MS FRONTPAGE.

ORIGIN IT ARLINGTON, TX 3/1997 to 1/1999

JOB TITLE:Sr. HELPDESK ANALYST

DUTIES INCLUDE 2ND LEVEL PROBLEM

REPORTING/TRACKING AND RESOLUTION,

IDENTIFY HOST PROBLEMS,

CANCEL AND BOUNCE USERS/JOBS/TERMINALS,

ACTIVATE LINES AND JES/VSP PRINTERS,

RESET RACF/ACF2/TOP SECRET ACCESS AUTHORITY,

UPDATE SUPPORT CENTER MANUAL,

CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS IN CICS,

ACQUIRE PRINTERS/TERMINALS TO CICS,

PURGE HUNG CICS TRANSACTIONS, AND RESPOOL REPORTS.

DECISIONONE--DALLAS, TX 9/1995 TO 3/1997

FORMERLY KNOWN AS : BELL ATLANTIC BUSINESS SYSTEMS SERVICES

JOB TITLE: INSTALL COORDINATOR--AMER. AIRLINES CONTRACT

DUTIES INCLUDED SETTING/ARRANGING/AND DISPATCHING FE

FOR AA TRAVEL AGENT SITE INSTALLS,

COORDINATE AND VERIFY EQUIPMENT ARRIVAL,

CREATE CALLS AND PROVIDE FE WITH ANY NECESSARY AID,

TROUBLESHOOT PROBLEM INSTALLS

INTERFACE WITH A.A. STIN DISPATCHERS

IF PROBLEMS OR QUESTIONS ARISE,

ASSIST FE WITH INPUT OF CLOSING DATA,

UPDATE TRACKS/DDG SYSTEMS, PROVIDE BILLING AND LOG DATA,

UPDATE MANAGEMENT ON PROCESS/NEEDED IMPROVEMENTS IN QUALITY.

12/1993 TO 9/1995JOB TITLE: FIELD SUPPORT ANALYST--AMER. AIRLINES CONTRACT

DUTIES INCLUDED ASSISTING FE WITH SUPPORT ISSUES,

GETTING PARTS INFORMATION,

UPDATING CALLS IN BOTH DDG AND SABRE,

CHECK CALLS IN SABRE, IDENTIFY TROUBLE CALLS,

ESCALATE CALL TO MANAGEMENT OR SUPPORT,

CREATE/UPDATE REPORTS USING PARADOX AND EXCEL,

INTERFACE WITH ALL LEVELS ON

QUALITY AND EFFICIENCY ISSUES,

AND PROVIDE INFORMATION TO AMERICAN AIRLINES HELPDESK.

AFFILIATED COMPUTER SYSTEMS--DALLAS, TX 7/1992 TO 1/1994

JOB TITLE: COMPUTER HELPDESK ANALYST

DUTIES INCLUDED 1ST AND 2ND LEVEL PROBLEM

REPORTING/TRACKING/DOCUMENTION/RESOLUTION,

CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS,

ACQUIRE PRINTERS/TERMINALS TO CICS,

AND PURGE HUNG CICS TRANSACTIONS.

SEARS TECHNOLOGY SERVICES--DALLAS, TX 6/1990 TO 6/1992

JOB TITLE: HELPDESK SUPPORT COORDINATOR

DUTIES INCLUDED 1ST LEVEL PROBLEM

REPORTING/TRACKING AND RESOLUTION,

CANCEL AND BOUNCE USERS/JOBS/TERMINALS,

CREATE AND RESPOOL JOBS/LOGS/AND REPORTS,

IDENTIFY HOST PROBLEMS, ACTIVATE LINES AND JES328X/ESF PRINTERS,

GRANT/REVOKE RACF AUTHORITY, PROCESS JOBS THRU CA-7,

PREPARE SUPPORT CENTER MANUAL,

AND PERFORM SUPERVISOR DUTIES AS NEEDED.

MCDONNELL DOUGLAS, ISG--DALLAS, TX 10/1986 TO 12/1989

JOB TITLE: COMPUTER OPERATOR

DUTIES INCLUDED TAPE MOUNTS,

NAT L/INT L BATCH PROCESSING,

NETWORK INTERFACE AND CODE/NODE LOADS,

SYSTEM INTERVENTION, TAKEDOWN, AND IPL,

GEN L MAINTENANCE OF TAPE/DISK DRIVES,

PRINTING, REBUILDS, BACKUPS, ROLLOFFS, AND DAILY UTILITIES.

EDUCATION:

S.M.U. Dallas, Texas 1981-1982

Eastfield Junior College Mesquite, Texas 1982-1991

approx. 98 hours towards 3 Associate s degrees.

*Bachelors degree in progress through online university projected 1999.

PROFESSIONAL MEMBERSHIPS:

N.A.F.E., HTML Writer's Guild, International Webmasters Association,

and Phenomenal Women of the Web.

SKILLS:

INTERNET POWER USER EXPERIENCE, TYPING (65),

COLLEGE-LEVEL FRENCH LANGUAGE SKILLS,

TEN-KEY BY TOUCH, MEMBER OF QUALITY PROCESS IMPROVEMENT TEAM.

REFERENCES ARE AVAILABLE UPON REQUEST.

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