Project Manager Management

PROJECT MANAGER

Education Background

Technical Expertise

Professional Experience

Project Management -

Implementation Management - Customer Relationship Management

(CRM)

OBJECTIVETo obtain a position with an industry leader, in which my

skills, knowledge and experience in treasury management,

financial systems, project management and client services can

serve as a foundation for future growth.

EDUCATIONDePaul University, Chicago, Illinois

School of Computer Science and Information Systems

Bachelors of Science in Information Systems G.P.A.: 3.6/4.0

CTI Part Time Students of Excellence – Graduation Year 2008

Pontifical University Catholic of Rio De Janeiro, Brazil

IT in Emerging Countries, Study Abroad Programs - Spring

Semester 2007

- The objective of this program was to expose CTI graduate

students to the reality of information technology IT in an

economically emerging country through visits with various IT

stakeholders in the organizations.

- This process allowed the class to learn about IT usage,

management, development and policy with a focus on how the

companies utilize IT to gain strategic advantage.

- Expose students to the reality of information technology (IT)

in an emerging/-developing country.

College of DuPage, Glen Ellyn, Illinois

Associate in Applied Science in Application Programming

Honors: Graduated with Honors, EOF Honor Society - Year: 2000

G.P.A.: 3.5

TECHNICAL SKILLSDatabases: MS SQL Server 7, MS Access, SybaseOperating Systems: Windows 3.1x/95/98/NT/XP/2000, UNIX

(IBM-AIX, HP)Networks: Novel, Microsoft NT, UNIXSoftware Packages: MS Office, MS Project, FrontPage 98/2000,

Home Site 4.0, Adobe Photoshop 5.03, AutoCAD 2000, Microstation

J, Arc View GIS 6, PCAnywhere, ClearCase, Microsoft NetMeeting,

CA Unicenter, Macromedia Dreamweaver, Adobe Premiere 6.5/After

Effects, Project Management, VISIO, UML Modeling tool.Languages: HTML, SQL, Visual Basic 6.0, Java and C++Financial Systems: Bloomberg, S.W.I.F.T. Network

CERTIFICATIONSDatabase Management Certificate, Yellow belt Training in Six

Sigma for Client Service, Visual Basic 6.0, MQ Series,

Application Programming, Fundamentals of the UNIX System, AFP

and PMI member.

PROFESSIONAL EXPERIENCEKFORCE – Consultant on JPMorgan Chase Account – TCV

PMO - GSA Card Program

March 2008 – Present

Project Manager

- Developed and maintained quality assurance standards and

processes and managed quality improvement activities per

assigned project.

- Ensured compliance to System Development Life Cycle and/or

Project Delivery Framework target levels.

- Helped develop overall application testing strategy for

projects assigned.

- Monitored projects on an ongoing basis, evaluating progress

and quality, managing issue resolution process and taking

corrective action as necessary via standard project reporting

methods.

- Worked with Application/Technical Architect and

Business/Technical Analysts to ensure that the acceptable range

for test results and performance gets communicated to the

appropriate testing teams.

- Partnered with development teams to ensure effective use of

methodologies.

- Facilitated tollgate reviews & Deliverable Reviews (e.g.,

project initiation, implementation readiness assessment).

- Established and maintained working relationships across all

relevant business units and partnering with the various Lines of

Business and technology.

- Played a major role in performance management by providing

personal feedback and supporting development plans.

- Promoted effective teamwork and managed resolution of issues.

- Conducted information-sharing sessions with impacted

stakeholders as needed (Project Steering Meetings, JAD).

- Influenced and negotiated directly with clients, sales,

product managers and other lines of business.

Bank of America/LaSalle Bank – Transaction Banking

Group – Domestic Cash Management

Jun 2005 – March 2008

AVP Implementation Manager

- Provided corporate customers with innovative web-based

solutions for accounts payable and receivable management,

lockbox, electronic payment capabilities, electronic remote

deposit services, including streamlining of processes,

integration with legacy ERP systems, and in-house solutions for

common treasury and cash management services.

- Managed all phases of system development life cycle from

concept through implementation and maintenance, to design

treasury management solutions for large domestic, international

corporate clients and financial institutions.

- Had overall responsibility for structuring each project,

performed the detailed planning, managed project execution and

completion of moderate to large projects.

- Acted as the main interface to customer, while coordinating

all internal and external project related activities for

domestic and international traditional commercial card services,

ghost card, credit approval, online administration and reporting

program.

- Developed strong relationships with all key stakeholders and

constituents, displaying ability to influence and negotiate as

required regardless of clients’ geographical location.

- Conducted regular project status meetings and conference calls

with stakeholders to monitor the progress of projects, escalated

key issues to the appropriate channels.

- Completed a system migration of software based remote deposit

application to an enhanced web based remote deposit application

in four months for over 450 clients.

- Responsibilities included contacting clients, validating setup

criteria, training clients on the new system and managing

stakeholder expectations.

- Managed multiple implementations simultaneously, from 20-30

depending on complexity.

ABN AMRO Bank – Transaction Banking Group –

International Cash Management

Jul 2002 – Jun 2005

AVP International Solution Delivery

- Handled international banking cash management

implementations of wholesale and retail clients, irrespective of

their location in the world or where their accounts were

located.

- Managed multiple client implementations of International Cash

Management services, including hardware, software, interfaces,

conversions and training using project management skills and

applicable software.

- Acted as the main interface to customer, while coordinating

all internal and external project related activities for

international wires through the SWIFT network, cross border ACH

payments, domestic and international WIRES, Domestic and

International Lockbox, Image Cash Letters, Disbursement,

Payables, Multi-bank Reporting through the SWIFT network and BAI

format for domestic accounts, Remote Deposit, E-statement and

card services deals.

- Consulted with other stakeholders such as CPM, Credit Admin,

Product Management and the Documentation group “New Deals Team”

to plan and obtain improvements.

- Manage client expectations, provide issue escalation pathways

and document and manage all client issues.

- Consulted in liaison with responsible TB Sales organization

with regard to scope, technical feasibility, cost, quality and

risks of the solutions offered to the clients.

- Accomplished an overall of 98% completion according to time to

revenue for the yearly objectives of Client Service Requests of

performance for years ending 2002, 2003, 2004 and 2005.

ABN AMRO Bank– Information Technology Services Corp –

Treasury Interface and Application Support

Jun 2000 – Jul 2002

Business Analyst

- Responsibilities included in-house ad-hoc programming and

systems design in conjunction with industry-wide, vendor

supplied software packages.

- In conjunction with senior staff and service center personnel,

provided daily technical support for the Foreign Exchange and

Treasury Management Systems and related auxiliary interfaces

covering front and back office transaction processing.

- Conducted project management, integration, testing, and

production installation of SWIFT based wire transfer payment

systems.

- In support of incident management, worked closely with other

technology groups including Development, Data Base

Administration, and Quality Assurance (QA), Infrastructure

(Networking, Systems and Storage, Build and Deploy, and

Operations) as well as CTS (Client Technical Services).

- Provided technical assistance to internal and external traders

on web application (E-Commerce), including financial analysis

and data extraction.

- Conducted QA and disaster recovery tests of system fixes,

software upgrades and enhancements.

- Created and maintained both QA and Disaster Recovery

environments.

- Achieved 100% compatibility of production to Disaster Recovery

for two consecutive years.

RJN Group – Engineering and Information Systems

Aug 1999 – Jun 2000

Application Support

- Managed company database applications, worked on AutoCAD

2000 software for Engineering projects and updated company Web

page.

- Responded to user requests for technical assistance,

troubleshot Windows98/NT applications.

Illinois Institute of Technology - Rice Campus Studio Lab

Mar 1998 – Jul 2005

Technical Director

- Managed and maintained an interactive instructional

Television Network.

- Monitored and troubleshot broadcasting transmissions,

satellite uplink/downlink problems, and implemented training

courses for new recruits.

REFERENCES

Available at request.

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