Manager Customer Service
Resume:
DAN KUMMER
***@******.***
www.kummer.net/resume.html
PROFESSIONAL QUALIFICATIONS
Strong leadership skills and unsurpassed customer servi ce; dedicated, positive, team-oriented attitude. Proven leadership and
success in highly visible roles for various sized organizations. Demonstrated abilities in: enterprise wide system design and
administration, network integration, software implementation and project management, current hardware and software management
technologies.
CORE SKILLS
Active Directory Apache/IIS Anti-Virus/SPAM Citrix Cisco routers/switchs
DNS/DDNS/DHCP Exchange 5.5 - 2003 Firewalls Intel Servers ITIL
LAN/VLAN Linux Microsoft networking Microsoft Office NAS/SAN
NAT/PAT Network design Network security PERL/CGI Project Management
RAS/VPN Security Sendmail Solaris SSH/SFTP/SSL
WAN T1/DSL
Unix VoIP Wireless networks Windows 200x/XP
EXPERIENCE
I-Behavior March 2008 Present
IT Manager/Senior System Administrator
Architect and implement IT infrastructure for maximum performance of multi -terabyte Oracle databases and large SAS
datasets.
Manage technical support and system administration staff.
Implement multi-site network utilizing T1, DS3, Metro Area Ethernet and VPN.
Seamless migration of production operations from New York datacenter to Colorado datacenter.
Platform LSF configuration and administration.
EMC Clariion CX3 and CX4 administration, management and performance a nalysis.
Sigma-Aldrich Acquired Proligo, LLC April 2005
Global Manager IT Service Desk - December 2006 February 2008
Identified as a key contributor in global IT re-organization ; selected to implement Global Service Desk.
Implementing 24x7 Global Service Desk following ITIL and ITSMF methodologies combining multiple national and
international support organizations into a single Service Desk.
Designed Incident and Problem Management processes for Global Services organization using ITIL best practices.
Manage operations staff responsible for legacy and SAP operations including job scheduling and administration, user
management and hardware maintenance.
Manager, PC Support -August 2005 December 2006
One of five people retained and offered relocation to Sigma-Aldrich headquarters.
Implemented CA Unicenter Asset Management and Software Delivery to replace Novell Zenworks in preparation for global
Active Directory migration .
Responsible for managing and prioritizing day to day and long -term activities for 8 Desktop Support Engineers supporting
over 2,000 employees worldwide.
Lead and mentor 4 Senior System Administrators responsible for over 150 Wintel servers worldwide.
Improved relations and communications between the Server Administration group and Network group to increase quality of
customer service provided to the user community.
Responsible for software and hardware asset management programs.
Senior Manager, Global IT Services - Proligo, LLC - August 2004 August 2005
Combined three different IT depar tments into a Global organization consisting of 15 people in 5 different countries to
increase customer service and reduce single points of knowledge.
Four million dollar annual budgetary responsibilities.
Senior administration of Microsoft Windows NT/2000 /2003 servers in a multi-site multi-domain configuration.
Senior administrator for over 20 Linux systems worldwide providing infrastructure services.
Implemented a global project management framework for all IT tasks and projects.
Enterprise System Administrator Proligo, LLC - February 2003 August 2004
Responsible for global network consisting of multiple VPN links to worldwide offices using Sonicwall firewalls.
Administration of over 20 local and remote Linux and Solaris infrastructure and production servers.
Dan Kummer ***@******.***
Senior level administration of Microsoft Windows NT/2000 servers in a multi -site multi-domain configuration.
Created a secure SSL web infrastructure using both public and private certificates.
Implemented global system and network monitoring with open source tools including Nagios and MRTG.
Business Network Consultants September 2002 to January 2003
Senior Network Engineer
Provide senior level network design and implementation for local and wide-area networks.
Setup, install and maintain Windows NT/2000 servers and workstations.
Provide end user support to companies without internal IT departments on a weekly, monthly or as needed basis.
Provide system and network documentation to customers including systems configurations and network diagrams.
Impact Ideal Solutions/Eteriors September 2001 to February 2002 (Company closed February 2002)
It Manager/Systems Engineer
Responsible for administration of ecommerce website running Apache 1.3.x and Tomcat 3.2.3 on RedHat Linux.
Performed seamless conver sion of high traffic web site from NT4 to RedHat Linux.
Implemented SSL and Verisign certificates to allow secure online transactions.
Installation, design and configuration of production environment to provide maximum uptime and scalability.
Responsible for corporate infrastructure including Window NT4/2000 servers, Exchange 5.5, VPN, DNS, Sendmail, file
and print services, backups, and data security.
Provide all levels of support for an office of 50 people.
Ip SEAL, Inc. March 2001 to August 2001 (Company closed August 2001)
Senior System Engineer
Designed and implemented Cisco network for new corporate office consisting of switched 100MB Ethernet and 1000MB
Fiber and multiple Cisco routers with multiple VLAN s.
Implemented network heterogeneous Linux, Unix and Windows infrastructure and email services.
Migrated NT4 network to full Active Directory enabled Windows 2000 domain.
Install and manage multiple platforms including Solaris8, FreeBSD 4.x, Network Appliance.
Facilitated move into new office space with minimal network downtime ensuring proper environmental conditions for the
technology infrastructure.
Requisite Technology, Inc. October 1999 to March 2001
Lead System Administrator Promoted July 2000
Responsible for Unix infrastructure including DNS, Sendmail, NFS, NIS, NTP, SSH, SiteScope and backups.
Multiple administration skills including Solaris, FreeBSD, Linux, Cisco, Apache, Perl, Network Appliance.
Complete design and implementation Cisco network for corporate headquarters of 250 users.
Coordinated IT functions during move of corporate headquarters.
WAN implementation consisting of multiple VPN s (Cisco 30XX) and dedicated circuits.
Remote Unix and network administration of global offices and collocation facilities.
IT Manager/Senior System Administrator October 1999 July 2000
Managed staff of 4 administrators.
Managed Telecommunications group.
Provide senior NT administration in a multi -site multi-domain network.
DiviCom a subsidiary of C-Cube Microsystems February 1999 to October 1999
System Administrator II
Responsible for design and administration of multiple NT servers and Sun systems running Solaris and SunOS.
Provide all levels of technical support for Windows 9x, NTWS, NetWare 4.x, and Solaris .
Coordinate move of company to a new facility including IT and facilities functions.
Designed the voice and data network for maximum performance.
Information + Graphics Systems, Inc. March 1996 to February 1999
CIS Manager/Systems Engineer
Manage the merger of data and voice networks of two separate companies into a combined entity.
Manage Corporate Information Systems Department reporting directly to the Chief Operating Officer.
Senior NT systems engineer.
Coordinate computer hardware and software purchasing ($500,000 annual budget).
Dan Kummer ***@******.***
Contract Engagements
Company Confidential - 2005
Designed, planned and implemented complete network infrastructure including high -speed data and VoIP networks for an
office of 50 people.
Facilitated the installation and turn -up of voice and data networks.
Built an Exchange 2003/Sendmail email infrastructure.
ADVANCED TRAINING:
Interconnecting Cisco Networking Devices Solaris 2.x System Administration Essentials
Administering Windows NT 4.0 Solaris 2.x System Administration
Microsoft Windows NT 4.0 - Core Technologies Fundamentals of UNIX administration
Internetworking with Microsoft TCP/IP on Windows NT 4.0 Shell scripting
Microsoft Windows NT Server 4.0 Enterprise Technologies Internet Information Server 4.0
CA Unicenter Asset Management
Updating Support Skills from Windows NT 4.0 to Server 2003
IAITAM Certified Software Asset Manager IAITAM Certified Hardware Asset Manager
ITIL version 3 Foundations Certification
LANGUAGES/ENVIRONMENTS:
Perl, UNIX shell scripting, HTML
Microsoft Windows NT/2000/XP/2003 Server/Workstation, Solaris, FreeBSD, Linux,
Dell, Compaq, IBM, HP, SUN
EDUCATION:
BS, Information Systems Management and Accounting 1995
University of Colorado, Denver
ADDITIONAL INFORMATION:
Salary requirements and references available upon request.
Dan Kummer ***@******.***
Contact this candidate