Manager Management
Resume:
David Harris
Toronto, Ontario M9A 4X7
********@****************.***
EXECUTIVE PROFILE
An engaging, motivated, and highly knowledgeable I.T. generalist with close to 10 years
professional experience, David Harris marries his potent work ethic, his considerable and far-
reaching technical expertise, and his managerial acumen to provide maximum value to the
customers he serves. Proven ability and a results-oriented approach to problem-solving and
solution delivery have led to a track record of the effective management and successful
completion of multiple concurrent assignments on time and on budget.
PLATFORM EXPERIENCE
UNIX (Solaris 2.6 through 9, HP-UX 10 and 11, AIX 5L, Linux 1.0.1 through 2.6.21, FreeBSD and
OpenBSD)
Microsoft Windows (98 through 2003 Server and Vista Ultimate Edition)
SKILL SETS
Experience in a broad range of PC, server, and networking hardware and software
Rollout and maintenance of commercial/corporate firewalls (Linux, Nortel, Cisco, Juniper)
Skilled with hundreds of UNIX daemons, applications, utilities, and resources
Proficient in Shell (Bourne), Python, PERL, and SQL; familiar with C, C++, and Java
Hands-on experience with, and understanding of, a wide range of network protocols (including SMTP,
IMAP, FTP, HTTP, XMLRPC, DNS, LDAP, DHCP, etc.)
Experience in working with and transforming a number of open and proprietary file formats (Microsoft
Office, PDF, PostScript, OpenDocument, HTML, Flash, etc.)
Familiarity with a number of Configuration Management/Change Management software suites (such
as HP OpenView, viaTIL, HEAT, and Remedy)
A first-class ability to communicate with, mentor, and support end-users, all levels of management,
and technical personnel
Proven contract negotiation and vendor/customer relationship management skills
PROFESSIONAL EXPERIENCE
Systems Engineer (February 2005 May 2008)
CPNI Inc. (Toronto, Ontario)
Working for a pre-revenue technology startup focused on financial industry software and the services
surrounding it, I was the senior I.T. professional. Thanks to my hard work and broad skill set, I became
colloquially known as the I.T. department. With 30 full-time employees, end-user support was not a
burdensome part of my job, but rather something I enjoyed. Maintaining the company s extensive I.T.
infrastructure (including 60 mostly-unique non-clustered servers across eight networks and three
geographical locations) proved a rewarding challenge.
During my tenure, I was responsible for all aspects of I.T., and served as a consultant to all other parts of
the business on any number of technical topics. Specific highlights include responsibility for all non-
development technical and engineering tasks, all I.T. design, QA, and testing, support, policy,
documentation, sales/marketing materiel and support, budgeting, procurement, and supplier relationships.
A partial list of accomplishments relating to this position is appended to this resume.
Lead Author (June 2004 November 2004, contract)
John Wiley and Sons (Hoboken, New Jersey)
In May 2004, I was contacted by a recruiting agency looking for a well-spoken and well-known Debian
Developer to write the Debian GNU/Linux 3.1 Bible (ISBN 0-7645-7644-5), published by John Wiley and
Sons. As the lead author, I was responsible for the manuscript proposal presented to Wiley. Having made a
business case, I proceeded to write the bulk of the material which appeared in the published copy. The book
is currently on shelves and available from prominent retailers such as Chapters.
UNIX Operations Lead (January 2004 August 2004)
Software in the Public Interest, Inc. (New York, New York)
As a founding member and the UNIX Operations Lead and the Infrastructure Manager of the OFTC
communications service provider, I was fully responsible for all of OFTC s 63 worldwide servers,
managing and mentoring a staff of three technicians. I created and maintained a complete reproduction
virtual environment of OFTC s network and applications for QA, testing, release management, and
operational support. I acted as release manager, test suite maintainer, disaster recovery manager, and
change manager. I implemented ITIL-compliant source management techniques, and subsequently
maintained OFTC s source management, issue tracking, configuration management, network management,
and platform applications.
One notable project among many included transitioning OFTC s user authentication mechanism from a flat
file to a fully-distributed Active Directory-compatible LDAP database.
UNIX Systems Analyst/Integrator (January 2004 August 2004)
Software in the Public Interest, Inc. (New York, New York)
As one of the many systems analysts and integrators involved in the Debian Project, my role was primarily
technical with some limited managerial aspects. Working within a relatively large, distributed project
presented several unique and challenging opportunities. While in such a large project any single
individual s role will necessarily be of limited scope, I found that the exceedingly complex inter-
dependencies (both within the software as well as within the community) provided an interesting
environment within which to work.
My responsibilities and accomplishments involved design and implementation of a configuration
management database, design, implementation, and maintenance of build systems, and a myriad of
additional small- and medium-sized projects.
UNIX Systems Analyst/Integrator (July 2003 December 2003, contract)
TerraBox.com (Dallas, Texas)
During my tenure, TerraBox.com focused entirely on its hosting and co-location business. As the sole
employee of this sole-proprietorship, I was responsible for every aspect of the day-to-day facility
operations. I was also responsible for providing technical support to our 300+ customers, of which roughly
one third were co-location customers. I designed, implemented, and maintained change management
systems, revision control systems, and server image management systems. I also developed numerous
miscellaneous system and network management applications.
UNIX Operational Support Specialist (June 2002 June 2003, contract)
Ontario Hydro (Toronto, Ontario)
During my tenure as a subcontractor at Ontario Hydro, I served a number of roles in a number of projects.
Of the most notable was my term as technical assistant and advisor to the lead architect designing Ontario
Hydro s configuration management solution. I served as a technical liaison between management, systems
administrators, and developers. I provided management and the lead architect with advice and pertinent
information on a broad variety of platform-specific issues, in addition to higher-level design, technical, and
architectural issues relevant to configuration, change, and release management.
References available upon request
RECENT ACCOMPLISHMENTS
CPNI Inc. (Toronto, Ontario, Canada)
In my most recent position as Systems Engineer for CPNI Inc., I enjoyed the following
responsibilities and accomplishments (partial list in no particular order):
I was fully responsible for the first customer-facing implementation project our company successfully
completed in partnership with IBM which was a prototype system of our application located at a
large transaction-processing firm in the United States; reporting to the President and CEO and the CFO
I was very heavily-involved in all our customers and partners due-diligence activities, ensuring that
their conclusions were favourable; my role was managerial, supervisory, and technical; reporting to the
President and CEO and the Manager, Software Development
I was primarily responsible for re-designing and re-implementing our company s sales support
infrastructure, particularly our demonstration systems; reporting to and working with the VP of Sales
and the Director of Worldwide Sales
I was fully responsible for implementing the software and business processes which allowed our firm
to closely monitor time spent by the operations group (75% of our employees); reporting to the CFO
I was fully responsible for re-implementing all of our I.T. systems to comply to current best practices
(as I defined them); reporting to the VP of Operations and the President/CEO
I was fully responsible for virtually all Operations capital purchases, including justification, proposal,
vendor management, etc. routine purchases of $10,000-15,000CAD; reporting to and working with
the President and CEO, the CFO, and the VP of Operations
I was fully responsible for virtually all Operations and Information Technology vendor/supplier
relationships; reporting to and working with the VP of Operations and the CFO
I was consulted regularly and often by our in-house and outside counsel on many legal matters within
which technology played a key role; reporting to and working with General Counsel, our outside
counsel, and the CFO
I was consulted regularly and often by our sales team on many matters wherein technology played a
role, particularly providing researched market intelligence; reporting to and working with the President
and CEO, the VP of Sales, and the Director of Worldwide Sales
I was fully responsible for managing all matters related to security, both internal and product-related
security functionality and processes; reporting to the President and CEO, working closely with the VP
of Operations, Manager, Software Development, and the Technical Product Manager
I was a primary producer of customer-visible documentation, including technical pre-sales support
material (5-15 pages per document), technical whitepapers (10-30 pages per document), and product
documentation (50-100 pages per document); reporting to and working with the President/CEO, the
VP of Operations, the CFO, the Manager, Software Development, and the Technical Product Manager
Regularly supervised QA activities; reported to the Manager, Software Development and working
closely with our QA Engineer
Designed, implemented, and managed, from scratch, an asset management system which tracked all
I.T. assets including every network component, peripheral, desktop, server, laptop, and service;
reporting to the VP of Operations and the CFO
Implemented, from scratch, an archival backup system to protect all of our company s data
including paper-based records; reporting to the VP of Operations and the CFO
Managed and implemented an advanced security camera system from scratch ; reporting to the
President/CEO and VP of Operations
Managed and implemented a document management system with support for paper-based documents;
reporting to the VP of Operations and working closely with the entire company (particularly our
Technical Writer)
Managed and implemented a ticket-tracking system for use internally and by our partners and
customers, which included SLA descriptor support; reporting to the VP of Operations
Managed and implemented a partner extranet to facilitate communication and work with our partners
and customers; reporting to the Director, Marketing and the VP of Operations
Re-implemented every network to conform to current best practices, including implementing full
VLAN and VPN support; reporting to the VP of Operations
Contact this candidate