Customer Service Manager
Resume:
Joel Sterling
Email: *********@********.***
Address: **** ********* *****
City: Virginia Beach
State: VA
Zip: 23456
Country: USA
Phone: 804-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Joel A. Sterling
17080 Sarahs Way
Summerdale, AL 36580
*********@********.***
I am a high energy, proactive, responsible professional with a strong work ethic, high level of integrity, unyielding loyalty and a passion for customer service. Offering several years of experience in training, B2B sales, management, and safety administration, I am interested in a full-time human resources, corporate trainer, or sales position with a growing company.
Active Military Duty and Education:
United States Army National Guard (1992 1999) United States Marine Corps (1987 to 1991)
Non-commissioned officer of Infantry squad. Non-commissioned officer of Infantry squad.
Honorably discharged as E-5 Sergeant. Honorably discharged as E-4 Corporal.
George Mason University, Falls Church, VA 1998 Bachelors - History
Regent University School of Law, Virginia Beach, VA 1-L program
Core Competencies:
Unequivocal work and personal ethics Professional Sales Skills
Outstanding technical/mechanical aptitude Analytical
Great organizational and management skills Excellent written and verbal communication skills
Competent with common computer applications Comfortable in leadership roles
Proficient at group presentations Expert People Skills
Experienced with marketing, hiring, purchasing, inventory control and running businesses
Unusually entrepreneurial and creative, with a tremendous knack for thinking outside the box.
Work Experience:
Menchies 03/2011 Present
Title: Sales Operations Manager
Job Duties:
Responsible for 100% of new business generated through aggressive B2B cold calling. Also, hired and managed 30+ employees and opened a new retail store in a challenging market.
Single-handedly driving sales through Business to Business promotions and the implementation of marketing strategies.
Developed a loyal customer base and by myself sold over $465K of new business in 2011
Give presentations to these organizations in order to schedule catering or fundraising events.
Aided in the development and implementation of marketing and advertising strategies.
Controlled profit and loss through business analysis
Used and analyze data for systematic performance improvement
Trained and developed employees for the shift management team
Hired and fired staff, recruitment of new employees and monitoring of employee performance and training
Worked directly with customers and Respond to customer complaintswhen necessary
Administration of human resource functions to ensure adherence to all safety/labor regulations
Lowes Corporation 06/2009 02/2011
Title: Loss Prevention Specialist
JobDuties:
Personal responsibilities include conducting facility safety audits on daily/weekly/monthly basis while training and coaching store staff on company safety programs.
Responsible for completing weekly on-site Hazardous Material inspections
Conducting training classes and promoting Inventory and Safety awareness
Researching discrepancies by auditing and investigating point-of-sale transactional data, reviewing financial reports, and validating shipping/receiving invoices
BSun Media Systems 06/2008 06/2009
Title: Operations Manager
Job Duties:
Responsible for cold calling businesses and working booths at conventions, selling multi-media equipment and installation. Duties included Home Theater and/or multi-media systems installation with an emphasis on quality control and customer service.
Through aggressive Business to Business cold calling and networking, generated installation bids/sales.
Sold $12,000 in new business, selling an average of only 5 days/month.
Target Corporation 09/2004 06/2008
Title: Executive Team Leader Assets Protection
Job Duties:
Personal responsibilities include resolving internal and external theft issues by using tools and techniques of auditing and monitoring while driving sales and managing company programs.
Managed a team of at least 15 people
Interviewed and Hired necessary personnel
Conducted inventory audits and developed action plans to correct shortage
Trained and developed strong and efficient security teams at the store and district levels, while driving sales and managing company programs
Effectively worked with various law enforcement agencies and corporate investigators to build criminal cases for prosecution.
Developed and facilitated the implementation of store policies and procedures.
Certified as a District trainer.
Sears Roebuck and Co. 06/1992 09/2004
Title: Security Manager Asset Protection/Loss Prevention Manager
Job Duties:
Started as an Asset Protection associate, promoted to Asset Protection/Unit Safety Coordinator, promoted to Asset Protection Supervisor, then promoted to Asset Protection Manager. Responsibilities included inventory control and team management with an emphasis on reducing inventory shortage through shoplifter apprehensions, internal theft resolution, and employee awareness programs. Developed and facilitated the implementation of store policies and procedures. Reduced store insurance cost by maintaining company safety and health programs Resolved customer issues as store Customer Service Manager. Trained in Wicklander/Zulawski interview and interrogation techniques.
Personal Interests: Personal time is spent enjoying my wife and four children; we are actively involved in school and church activities. I am licensed as a substitute teacher for the Alabama Board of Education and enjoy art, playing the trumpet, reading, exercise and landscaping.
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