Customer Service High School

Confidential User

Email: ********@************.***

Address:

City: COLORADO SPRINGS

State: CO

Zip: 80923

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Expert in computer technology for over 7 years and still expanding my knowledge by maximum possible integration into the latest computer related technologies. I've had maintained several private websites that contained data structure and interface designing. I m cognoscente in computer software and beyond intermediate at hardware technologies. I am experienced with many computer systems and software packages.

Educational Background:

High School Dipolma from Merced College, Merced CA 1/2001 to 1/2011 (Computer Science / Anesthesiology)

High School Dipolma from Atwater High School, Merced CA 1/2001 to 12/2012

Job History / Details:

Summary

To be gainfully employed within your organization while utilizing my skills.

Highlights

Troubleshooting all computer hardware and software

Knowledge in all Windows Operating Systems including Servers, Linux, iOS, Android, Symbian and other Mobile OS

Word, Excel, Powerpoint, Publisher, Access, Outlook and Sharepoint Server

110 WPM

Website Maintenance (DNS Servers, IP Configuration)

MS DOS, Powershell

Cabling DSL, T1, Fiber, IPv6, Ethernet, F/R, PPP, TCP/IP technologies and protocols

LAN, WAN, routing, switching, VPN, Firewalls and Wireless technologies

Knowledge about Cisco routers

Rootkits, bots, basic-intermediate hacking programs

Ability to diagnose and remove malware/viruses

Ability to work with remote users

Ability to work without help

Skilled in time, priority and task management

Ability to lift up to 50 lbs

Ability to learn and relate technical concepts promptly

Ability to teach

Excellent customer service skills

Foreign Language: Quad lingual English, Hindi, Punjabi and Urdu

Active Directory

Accomplishments

Oversaw IT support for [2] servers, [10] users and [7] desktops and laptops.

Maintained [100] percentage uptime for [35] weeks in a row.

Maintained Internet Relay Chat Servers.

Resolved over [70] machines from highly malicious viruses and worm infections.

Guided customers for optimal performance and security on PC(s)

Managed Remote Servers through remote software. (VPN, RDP, Dameware, VNC etc.)

Managed websites as a site Administrator and assisted in patching security vulnerability flaws.

Installed server applications and given user rights accordingly.

Assisted Network Admins on patching security flaws.

Experience

February 2010 to August 2012

Mountain Mike's Atwater, CA

Assistant Manager

Acted as primary contact for computer hardware and software problems, as well as network emergencies.

Supervised [7] external computer consultants and vendors.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Customer Service via telephony and in-person.

Cook. Bookkeeping, Cash deposits etc.

Recommending and executing business ideas to meet business goals.

March 2007 to February 2010

Deyoe's Food & Gas Tonopah, Nevada

General Manager

Acted as primary contact for computer hardware and software problems, as well as network emergencies.

Supervised [10] external computer consultants and vendors.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Customer Service.

Cashier, bookkeeping, general management duties, cash depositing etc.

Recommending and executing business ideas to meet business goals.

Ordering products as needed.

January 2006 to March 2007

Domino's Atwater, CA

Management

Acted as primary contact for computer hardware and software problems, as well as network emergencies.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Customer Service via telephony and in-person.

Cook, Cash deposits, Driver.

Recommending and executing business ideas to meet business goals.

Education

2011 Merced College Merced, CA

None Computer Science / Anesthesiology

Coursework in Computer Science, Electrical Engineering and Physics

Advanced Calculus

Computer Networking

English

2004 Atwater High School Atwater, CA

High School Diploma General

Coursework in Computer Science, Electrical Engineering and Physics

Keyboarding

AP Government

Advanced Trigonometry

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