Customer Service Representative
Resume:
COMBINATION RESUME
ALICE JONES
El Paso, TX 78040
abprz5@r.postjobfree.com
OBJECTIVE
Position as a Customer Service Representative
SUMMARY
Gathered a wide range of administrative, office, and interpersonal skills from rewarding
volunteer experiences in several states and overseas. Skilled in providing emergency
counseling. Learned to be responsible and accurate in the handling of money and
accounting.
QUALIFICATIONS
Delivered excellent customer service under a variety of difficult conditions.
Worked with cash registers and charge accounts with 100 percent accuracy.
Extensive experience in phone inquiries; staying calm and diplomatic under stressful
conditions.
Assisted teachers in maintaining classroom discipline and tutoring children
individually in reading and math.
Experienced in directing people to proper services, while being diplomatic and
concerned.
Experienced in fund raising.
Skilled in MSWord and Excel.
Accurate typist at 55 wpm.
EXPERIENCE
Volunteer, American Red Cross, El Paso, TX 2009-2010
As a volunteer, provided 24-hour emergency communication, financial assistance,
information and referral to other social services for military personnel and their families
during times of need.
Recognized by local command for providing excellent services to all service
members who were faced with tragedy.
Volunteered as the Health & Safety Chairman: arranged for CPR & First Aid
courses, obtained instructors, recruited volunteers, and raised funds for the Red
Cross.
Cashier/Teacher s Aide, Base Commissary, Ankara, Turkey 2007-2009
Provided customer service to over 200 customers daily as a cashier in the installation
grocery store, working 25 hours/week. Volunteered as a Teacher s Aid in the base
elementary school assisting the teachers with classroom discipline and instruction.
Volunteer, Army Community Services, U.S. Army, Fort Carson, CO 2004-2007
Functioned as a receptionist for walk-in crisis clients of the military community. Made
sure that they were properly registered and directed to counselors who could provide
them with the aid they needed. Answered phones in a professional manner. Typed
correspondence as required.
EDUCATION
Diploma, Jefferson High School, El Paso, TX, 2000
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