Customer Service Quality Assurance

automotive painter (maryland )

Date: ****-**-**, 10:22PM ***************@*******.***

************@*******.***

OBJECTIVE: Automotive refinisher to able to work in fast paced environment, while allowing myself to further develop my automotive knowledge and capabilities.

EMPLOYMENT:

11/2011-Present Eurotech Automotive Baltimore,MD

Auto Refinisher

Installed working relationship with Di Fatta Brothers to have all their auto body repair and refinish work and help improve their customer service and satisfaction.

Able to help shop maintain a profit of forty percent on paint materials.

Handle customer's insurance claims in a proficient and friendly manner.

Writing estimates and handling supplements with outside adjusters.

Body shop gained 25% work increase since my arrival.

Handled restoration interior and exterior refinishing.

01/2002-04/2007&01/2008-8/2011 Fox Checrolet of Timonium Timonium, MD

Automotive Refinisher

Control work flow to paint shop in a team-oriented environment.

Writing refinishing supplements with outside adjusters and direct repair programs.

Quality control customer's vehicles refinish quality and detailed exterior panels.

Helped improved Allstate customer service rating from a 5.8 to close to perfect rating of 9.8.

Helped repair facility hold a forty eight percent paint material profit.

Worked in a fast paced environment, completed tasks in a timely and organized manner.

05/2007-01/2008 Brooklyn Auto Paint Supply Brooklyn, MD

Paint Tech/Salesman

Setup and coordinate demonstrations for potential customers/automotive repair facility's.

Handle customer's monthly paint orders in a proficient and friendly manner.

Troubleshoot customer's automotive technical refinishing issues.

Inventoried repair facility's refinishing products and materials.

Build customer base from starting of one account to ten accounts in short period of time.

Trained new refinish tech's and helper's in proper material usage and procedures.

Helped gain new customers by sending out informative packages, advertising ongoing campaigns by word of mouth, and making sure that our store has the best rates in town.

3/1997-01/2002 Bud Smidtch Buick Reisterstown, MD

Automotive Refinisher

Head painter that controlled work flow into refinish shop with two painters and three helpers.

Refinished vehicles to pre-loss condition and quality controlled before sending to detail department.

Part of a well communicating team of professionals whom cooperate with one another when stressful events occur.

Helped the members of my repair facility with problems they encountered when working with different refinish products.

01/1993-02/1997 Tj's Hitech Parkville, MD

Automotive Refinisher

Worked in a team environment, prepped cars for refinish process in a suitable time frame.

Helped with looking over estimates and writing supplements for insurance repairs.

Put the final touches by detailing the cars i.e. sanding and polishing the painted areas.

Double checked cars for quality assurance before delivery to customer.

EDUCATION:

2005-present

I-Car Refinish Training

2008-2010

Spies Hecker Certified

GM Refinish Tech Certified

2007-2008

Sherwin Williams Certified

1984-1988 Wheaton High School Wheaton, MD

1 High School Diploma (General Studies)

2 Graduated With an accumulated GPA of 3.85

INTERESTS:

All terrain vehicle enthusiast. White tail Deer guide and avid outdoorsman. Member of the N.R.A, Maryland Deer Hunting Management Association and Rocky Mountain Elk Foundation.

SKILLS:

Organized, confident, trustworthy, quick learner, dedicated, people friendly, goal oriented, able to multi task, and pay close attention to detail and organization. Prideful of my work.

REFRENCES:

as many as you would like upon request

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