Customer Service Manager
Resume:
Aneta Marta KOZA
** ******* ******, **** ***********, ON M4Y 2P3, CANADA
*****-****@**.**
Over 3 years experience in working with various cultural, language, and racial backgrounds of clients and co-workersSignificant customer service experienceStrong attention to detail, exceptional time management, organizational and multi-task skillsEqually effective working alone or as member of a team
SKILLS AREA
CUSTOMER SERVICE
Properly establishes customer’s needsEasily engages customers in relevant conversationSuccessfully managed unsatisfied and challenging customers
MANAGEMENT SKILLS
Appreciates individual assets of each of the co-workers and allocates them according to their contributing assetsCan effectively mediate to resolve tension at workplaceGenerates, revises and promotes the goals and the vision for the team workMotivates others towards timely achieving goals in the most optimal work environment
TECHNICAL SKILLS
Proved excellent transaction and cash handling skillsEffectively uses standard office equipmentHas successfully managed equipment failures by relying on conventional methods of executing tasksHas proficiently used relevant computer software
WORK EXPERIENCE
Sales assistant, Vodafone Retail, Navan, Ireland
April 2012 – October 2012
Main activities: customers service, sale of telecommunication services, dealing direct with the public, face to face and phone, ordering stock, making sale and stock report, making delivery
Assistant Manager, IronWood LTD Ta/ The Bag Warehouse, Navan, Ireland August 2011 – present
Main activities: supervisor, ordering stock, making sale and stock report, making delivery, customers service
Sales assistant, The Call Center Inter Galactica, Kielce, Poland
April 2011 – Juli 2011
Main activities: customers service, sale of telecommunication services
Manager / Trainer, IronWood LTD Ta/ The Bag Warehouse, Navan, Ireland
June 2010 – October 2010
Main activities: supervisor, ordering stock, making sale and stock report, making delivery, training staff members, customers service
Manager / Trainer,The Bag and Baggage, Drogheda, Ireland
June 2010 – October 2010
Main activities: supervisor, ordering stock, making sale and stock report, making delivery,
customers service, training staff members
Manager / Trainer,The Bag Shop, Navan, Ireland
July 2008 – May 2009
Main activities: supervisor, ordering stock, making sale and stock report, making delivery,
customers service, training staff members
EDUCATION
2009-2011 Faculty of Education and Arts at the University of Jan Kochanowskiego
in Kielce, Poland
Studied and completed two-years coursework in early education and preschool teaching of English at masters level
2005-2008 Faculty of Education and Arts at the University of Jan Kochanowskiego
in Kielce, Poland
Studied and completed three-years coursework in early education and preschool teaching of English at bachelor level
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