Customer Service Technical Support
Resume:
Fort Drum, NY *****
*****.*******@*****.***
Jamie Elkhill
Objective
To obtain a position in which I can use all of my accumulated skills, and to be a part of a great work environment. Aspire to learn and develop additional skills.
Experience
June 2010-June 2012 Cybernetics Yorktown, VA
Technical Support Receptionist (May 2011-June 2012)Responsible for updating Microsoft HEAT and doing different types of data entry and paperwork.Responsible for gathering information and passing new clientele for technical support calls.Responsible for entering shipped and received dates and updating paperwork for return authorization numbers. Responsible for creating merchandise history files and keeping the files up to date.Responsible for scheduling webinars for new clientele. Customer service duties including: calling customers to verify addresses, tracking shipped merchandise, and issuing return authorization numbers.
Receptionist (June 2010-May 2011)Responsible for answering a multiple line phone system, transferring calls efficiently, and great customer service involving a worldwide clientele.Responsible for any filing and organization.Responsible for taking reliable, correct messages.Responsible for gathering information from and passing new clientele and technical support calls.Responsible for updating records in Forcast and doing different types of paperwork.Responsible for proctoring tests to applicants.Responsible for transferring phone lines over to an answering service at night, and turning phones over from the answering service in the morning.Responsible for operating, tracking, and putting new balances on a postage machine.In charge of ordering supplies the company may need, keeping inventory, and keeping updated records of purchased supplies and use.Human resources duties including: writing/sending rejection letters and sending second contact emails to prospective employees.Responsible for archiving old files/invoices.
2008-2010 Tropical Smoothie Newport News, VA
Sales AssociateResponsible for register till, maintaining a clean workspace, preparing various foods, training new staff, and great customer service.Assisted in setting up displays and bringing in new customers.Assisted in the organizing, ordering, and tracking new shipments.
2007-2008 Dollar Tree Stores Hampton, VA
Sales AssociateAssisted customers at the register.Responsible for a $500.00 till and counting it down daily, general cleaning (i.e. vacuuming, organizing), stocking new merchandise, and great customer service.Assisted in setting up displays.Assisted weekly in unloading trucks and organizing the merchandise in the stock room.Assisted in making a nightly delivery to the bank with the day’s profits.
Education
2005-2009 Bethel High School Hampton, VAGraduated with highest honors (3.56 GPA).
2009-2010 Christopher Newport University Newport News, VAStudied for a major in psychology.
Spring 2011 Thomas Nelson Community College Hampton, VAStudied in pre-nursing program (4.0 GPA).
2011-2012 Saint Leo University Hampton, VAStudied for a major in psychology (4.0 GPA).
2012-Present Coastline Community College Fountain Valley, CACurrently pursuing a major in psychology.
Summary of Qualifications
2010-May 2011 Cybernetics Yorktown, VA
Technical Support ReceptionistDaily use of Microsoft Word, Microsoft HEAT, and Microsoft Excel.
ReceptionistDaily use of a Pitney-Bowes postage machine, Microsoft Outlook, Microsoft Access, and Microsoft Forcast.Familiar with Meyers-Briggs and Wonderlic testing.
2005-2009 Bethel High School Hampton, VA
StudentAttended multiple business classes, which provided a knowledge of answering phones, taking accurate messages, transferring phone calls, accelerated typing, and several Microsoft programs.Attended a journalism class, which provided a knowledge of Adobe Reader, Photoshop, Internet Explorer, Mozilla Firefox, PC Computers, and MAC computers.
References
Certified in Microsoft Word, Microsoft Excel, and Microsoft Power Point.
Accreditations and Licenses
Certified in Microsoft Word, Microsoft Excel, and Microsoft Power Point.
References are available upon request.
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