Customer Service Manager

WILLIAM J. HESLOP

* ******** ****, ***. ***

Toronto, ON M4J 3M3

Residence: 416-***-**** Mobile: 416-***-**** ********@***.***

Network Engineer

HIGHLIGHT OF QUALIFICATIONSOver ten years of customer service experienceStrong analytical and troubleshooting skills: Discovered reporting gaps from production costs to accounting which resulted in credits of 2 million dollars to the companyAbility to learn new technology and implement them in productionMainframe Experience: Installation/configuration of SAP R/3 MM Modules, Microsoft Office Suite, Visio, Open System Architecture (OSA)Hardware: PC Maintenance/InstallationCapable to provide technical support to management and staff membersStrong verbal communication skills demonstrated by presenting on technical and business topics to various groups of people at all levels in company hierarchyTeam member in SAP communications at Kodak Canada and Celliance CorporationAble to work under minimum supervision and as a member of multidisciplinary team

PROFESSIONAL EXPERIENCE

Taro Pharmaceuticals, Brampton, ON Sept 2007 – Apr 2011

Manager Warehouse and DistributionManaged two three-shift operationProvided end user support for warehouse staff for Windows and BPCS software

Celliance Corporation, Toronto, ON Feb 2004 – Jan 2007

Manager Warehouse and PurchasingMember of SAP core team to implement SAP R/3 MM and PP modules Conducted end user training and configured SAP R/3 MM and PP Designed Master Production Schedule and configured purchasing criteria for end usersProvided help desk support for end usersIT representative for Toronto and a liaison for the Atlanta location

Kodak Canada, Toronto, ON Jan 1996 - Jan 2006

Technical Associate Corporate IT trainer in computer literacy for new employees and upgrade current employeesDesigned and implemented IT training room which comprised of 20 IBM ATsMaintain system integrity between manufacturing and cost accountingMentor for end users of AMAPS and SAP R/3 transaction issuesMember of SAP implementation team and verification of SAP R/3 MM module.

WILLIAM J. HESLOP R: 416-***-**** M: 416-***-**** ********@***.***

EDUCATION AND TRAINING

IBT College Business Travel & Tourism Technology, Toronto, ON 2012

Diploma Network Engineering

Courses included:COMPTIA A+COMPTIA Network+Linux/Unix

Purchasing Management Association of Canada, Toronto, ON 1998

PMCA Certificate

American Production and Inventory Control Society, Toronto, ON 1993

CPIM Certificate

Certified Production Inventory Management

York University, Toronto, ON 1982

BA, Computer Science

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